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BigCommerce by agnoStack

eCommerce Support for Zendesk

Preview image of app
Preview image of app
Preview image of app

BigCommerce support for Zendesk

The agnoStack™ BigCommerce Support plugin makes it possible to view and manage Order data from your BigCommerce Store.

We bring rich, transactional commerce support natively into Zendesk to improve agent efficiency and stay with you as your business grows. The only true enterprise integration for BigCommerce!!

Now offering CartCollab(SM), an entirely new way for agents to share carts and collaborate with customers.

See agnoStack in action

For step-by-step instructions on how to configure the application for your eCommerce platform, please see our Onboarding FAQs.

CORE FEATURES

To illustrate how the agnoStack™ BigCommerce Support solution can help your agents achieve a more efficient workflow, below is list of some of our core features. Detailed pricing and available tiers can be found at https://agnostack.com/pricing/:

Customer order history (paid feature by provider/tier)

Allow agents to instantly view historical customer orders as soon as they open a ticket.

Order basics/details (paid feature by provider/tier)

Get basic order details (as well as order line items, real-time shipping updates, and payment transactions - paid features).

Order search/filter/sort/lookup (paid feature)

Your agents can perform incredibly fast, real-time searching/sorting/filtering to rapidly locate the specific order a Customer needs support with.

Pin ticket order (paid feature)

Agents can save/pin an Order to a Ticket to ensure as it moved between agents or is re-opened that order details are quickly available.

Refunds Processing (paid feature)

Easily allow agents to process both full, item-level and partial refunds (depending on platform).

Advanced Macros (paid feature)

Quickly build re-usable customer replies using real-time data from your commerce, shipping and payment platforms.

Order Capture/Rapid Re-Order (paid feature)

Perform a rapid re-order or a new order on-behalf of your customer, leveraging your full product catalog and a fully PCI-compliant checkout flow.


Input/Feedback

Customers first - every time, all the time. If something is broken, you’re missing a feature or something could be improved, we’d love to hear from you! Contact us any time at support@agnostack.com.

Note on future changes

We've got a long laundry list of features to come on our roadmap and look forward to continuing to improve your omni-channel support experience as we grow!

NOTE: This is primarily a paid app with available pricing tiers and functionality that vary based on commerce Platform. Our current features include order status, shipping status, payment status, issue refunds, payment capture, rapid re-order, order on-behalf of/new order capture and more.

Platform agnostic to grow with you from day 1 to day 100


agnoStack™ Omni-Channel Support

Learn more about our agnoStack™ Omni-Channel Support solution at agnostack.com. We will continue to add additional eCommerce platforms as well as additional shipping and payment integrations in coming months...stay tuned!

"agnoStack™ Omni-Channel Commerce" now available for: Shopify, BigCommerce, Magento 2/Adobe Commerce Cloud, Magento 1, ElasticPath, CommerceTools, and WooCommerce at: agnoStack Omni-Channel Commerce!

App details

Works with
support
Ticketing System
Author
agnoStack
Version
3.6.0
Price (USD)
Free

Apps install directly into your account

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