Marketplace Channels

Bring the conversation with your marketplace customers to Zendesk

App ScreenshotApp ScreenshotApp Screenshot

Our Marketplace channels brings all the communication with your customers from different online marketplaces directly to Zendesk.

Fully Omnichannel:

We offer the missing puzzle to fully centralize all the communication in the Zendesk Omnichannel solution. All the messages sent by your customers on different marketplaces will arrive directly to your Zendesk instance. This allows you to integrate them seamlessly in your support processes, apply SLAs, triggers, automations, etc. Your agents will respond directly from Zendesk and avoid using several different tools in they day to day work. This will boost your agent's performance and satisfaction and will allow you to obtain a global vision of your support activity, allowing you to further improve your support.

Supported marketplaces:

You can simply up to 3 of the following marketplace channels: - BHV - Darty - Fnac - Galeries Lafayette

Check for our other plans soon! Please let us know if you'd like to see other marketplaces enabled.

Volvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that! You can also check the details on our website and if you have any questions please contact us.

App details

Works with
support
Sistema de creación de tickets
Author
Volvox
Version
1.0.0
Price (USD)
$5,00 por agente, por mes

Apps install directly into your account.


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