NorthShore.ai is a modern content management system for scaling Customer Experience teams. We work across Zendesk and other collaboration tools to bring together your organization’s collective knowledge, verify its accuracy, and empowered agents to answer customer questions with confidence and speed. Our browser and Slack/MS Teams integrations bring knowledge to the Zendesk Suite and internal chat channels. We reduce handling time, accelerate first call resolution rates, and, increase customer satisfaction through the focus on content.
Our publishing workflows facilitate the draft/review process of new Guide Articles, Macros, and internal knowledge. It also handles the flow of questions and answers in a scaled team. In addition to search, your agents have the ability to personalize knowledge consumption through subscriptions to individuals, teams, or topics that matter to them. Finally, create role-specific onboarding boards utilizing the already unified knowledge in our system to reduce ramp time.
There are currently no reviews. Be the first to share your experience.