New AT&T data plans for iPhones, iPads, more – news.cnet.com
A description of AT&T’s new data plans, which are surprisingly good; and more importantly which includes the proviso that “nobody will be forced to switch”. If you like your plan, you can keep it. A good example of how to handle pricing changes (Ahem).
This is How You Admit a Mistake – daringfireball.net
A recording of MLB umpire Jim Joyce apologizing and owning up to the mistake he made on a recent call that ruined Detroit Tiger’s pitcher Aramando Galarraga’s perfect game. The mistake was a huge one. His apology (while a bit salty) is completely genuine and public.
Marketing to a Community – destinationcrm.com
A long, solid article about company/brand communities – how to grow and manage them in a way that’s beneficial to both parties: consumer and brand.
How I Saved My Company – nytimes.com/boss
Great idea for a video series from NYTimes great You’re the Boss blog: small business owners tell how the met and then averted a business crisis.
Reach Customers in 140 Characters, All of Them Free – nytimes.com
There are a ton of Twitter tips for businesses all over the web; but these come from the Times 😉