Keep Your Support Users and Help Desk Customers Updated via Email Newsletters
Last updated October 6, 2009
There’s been a lot of integration news lately and we thought we’d provide a little background on what has brought about this spirit of cooperation.
The Small Business Web group is a group of like-minded SaaS companies who have come together to integrate our respective products and make life easier for small businesses and providing an outstanding customer experience.
The members of this movement are dedicated to integrating each others APIs to provide a high-level of integration between these applications and create a more seamless experience for our customers.
The most recent Zendesk integration is from MailChimp, who generously called us an awesome help desk app. MailChimp is an email marketing platform that lets users send out html newsletters and other marketing materials via email, and provides sophisticated tracking tools and an open API. With this new integration you can have all your help desk customers and users subscribed to a mailing list, so that you can send out proactive support information and/or service related newsletters. To try it out simply go to your MailChimp account, make a new list and populate it using the Zendesk option. Sweet and easy.
It’s fantastic to see the community continue to come together by leveraging each other’s APIs to deliver the best of many. We love being part of this kind of forward-thinking collaboration that emphasis customer need.