Infographic: Inside the Mind of a Customer Support Agent

April 14, 2011

Before the award nominations start rolling in for best infographic ever, we need to give credit where credit is due. So a big shout out to the folks at Get Satisfaction, who, after publishing their take on what goes on inside the mind of a community manager, inspired us to steal the idea create a similar infographic.

Just who IS that person who takes your agitated telephone calls? What’s the real deal with the customer support guy or gal who resolves your issues via live chat? What makes them so nice? What makes them turn mean? Are they really just robots? Do they even like tacos?

Well folks, the mystery of what makes your local customer support agent tick has been revealed, here, today, on this very blog! Let the mind games begin!

Embed this infographic:

Help Desk Agent

Image originally posted on Zengage, The Zendesk Blog


We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?