Zendesk on Zendesk: Maintaining an internal IT Zendesk to provide company-wide support

Zendesk on Zendesk: Maintaining an internal IT Zendesk to provide company-wide support

30 de octubre de 2015
Zendesk on Zendesk: Maintaining an internal IT Zendesk to provide company-wide support

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on how our IT department provides company-wide support with an internal-only Zendesk instance.

In today’s discussion, we’ll cover the below topics and more:

  • Special considerations for an internal-only Zendesk
  • Processing and tracking internal tickets for IT issues
  • Maintaining an effective and up-to-date internal knowledge base

Head over to the forums for more details and tips, and to join the conversation

This discussion continues in our Zendesk on Zendesk series: a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Support team, each day-long discussion will include Zendesk-posted content as well as tips and ideas from our customer community.

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