Article | 1 min read

Tip of the week: know what your tickets are up to

Last updated October 16, 2012

Sometimes it can be difficult to figure out what is going on behind the scenes with a ticket. Has the priority always been high? Who escalated this ticket to the spam group? Has anyone seen an email notification lying around? I swear I sent one out a second ago…

You don’t need to be in the dark about the inner workings of your tickets — and you don’t need to log a ticket with the Zendesk support team to find out what’s going on. You can see an audit trail of every change that occurred to a ticket by viewing events instead of the default, plain old boring comments for a ticket. The latest tip of the week shows you how.

Head to the forums to learn more