Saved Twitter Searches in Zendesk allow you to easily keep tabs on relevant topics in the Twittersphere. However, it takes a few mouse clicks to get to your Saved Searches page in the new Zendesk. You can always bookmark it in your browser, but wouldn’t it be nice to have a link right there in your new Zendesk agent portal so you can get there in a single click?
Not to worry – we have a solution for you! Using one of our new apps, the sidebar icon, you can add an icon to your Zendesk with a link to any webpage you desire, including a Twitter saved search (or multiple searches, by using multiple icons)! The latest tip of the week shows you how.
Head to the forums to learn more