A knowledge management system is the process for gathering and sharing information within an organization and the technology used to manage those processes.
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience