This has got to be a new record! Today we’re happy to share nine great new additions to the Zendesk tool belt:
DTK by CDC
DTK by CDC is a great product that helps to bridge your Cisco, Avaya, or Asterisk-based telephony system with Zendesk. Leverage the information collected within your IVR, Voice Portal, ACD, databases, and web services to “Screen Pop” the agent’s Zendesk session with new or existing Zendesk users, tickets, and more. Update tickets with relevant call information or even call recordings so all the interactions in your voice channel can be stored and archived for historical purposes.
Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. When receiving a call via Interactive Intelligence’s Customer Interaction Center (CIC) or Communication as a Service (CaaS) products, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction.
babelConnect gives you a flexible and reliable—yet affordable—business telephony solution. babelConnect makes it easy for agents to make and receive calls, send and receive SMS messages, and even decide how calls and messages are updated to Zendesk tickets from within the app. Use babelConnect to help nurture the relationships with your customers and provide exceptional customer service.
3CLogic offers a complete suite of inbound, outbound, and blended cloud-based contact center solutions that eliminates the need for legacy server-centric architecture. With Zendesk embedded in 3CLogic, screen pop new Zendesk tickets when a call is answered or open an existing user profile. Easily manage your Zendesk tickets while using 3Clogic’s software to manage your contact center.
Agile CRM has everything you need to help you run your business better. Use Agile CRM to manage your contacts, send out email campaigns, score your leads, and even provide real time activity alerts, web analytics, or manage your newsletters and telephony, all from one product. With the Zendesk integration, you can access Agile CRM directly inside Zendesk and also view contact information from Agile CRM on every Zendesk ticket.
Neto e-commerce solution helps you build a web store, manage payments, merchandising, orders, and more with this all-in-one e-commerce platform. With the Zendesk for Neto app, you can easily see Neto customer and order data when working on Zendesk tickets. You can even link multiple Zendesk customers to one single Neto account for easier management!
Azuqua makes it easy to orchestrate and adapt comprehensive business processes across different SaaS solutions quickly and easily. Connect different SaaS products to sync and transform data across systems, including Zendesk, using Azuqua’s simple and intuitive designer. Build out business flows that fit your processes across different applications. The possibilities are endless!
Editorial Calendar is a powerful tool to help you manage your web-based content. Use Editorial Calendar to help draft your Help Center content, send drafts through an approval process, and even schedule the content to be published. Editoral Calendar also gives your entire team an easy view into the publishing schedule and provides revisions control for all of your content.
Engaged by Mzinga
Enable peer-to-peer collaboration using Mzinga’s OmniSocial Engaged platform to help build a customer community. If a user asks a question in your Customer Community that requires a help desk ticket to be created, easily push this into Zendesk as an item for you team to resolve and get your community the answers they deserve.
See all our integrations in our apps marketplace