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How Sephora created a futuristic, omnichannel customer experience Article

How Sephora created a futuristic, omnichannel customer experience

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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale Article

The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…

The Zendesk Benchmark: how established companies win with digital transformation Article

The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they…

Customer effort: Work it, so your agents and customers don’t have to Article

Customer effort: Work it, so your agents and customers don’t have to

iTunes grew from a simple idea: if you make it easy for people to buy and…

The 16 customer service skills of great customer service agents Article

The 16 customer service skills of great customer service agents

Customer service involves much more than answering questions over the phone. Responding to tickets through email,…

How Slack changed the way we work by putting the customer experience first Article

How Slack changed the way we work by putting the customer experience first

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Experts weigh in on tomorrow’s best CX practices Article

Experts weigh in on tomorrow’s best CX practices

Forget trends—customer service leaders are looking for smart approaches to support that have staying power. In…

Say hello to Zendesk Explore Article

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…

Break free with Zendesk Sunshine Article

Break free with Zendesk Sunshine

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…

Personalize your interactions: The customer context tools you need Article

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Meet Zendesk Explore – Americas Article

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Asia Pacific Article

Meet Zendesk Explore – Asia Pacific

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Europe Article

Meet Zendesk Explore – Europe

Think about how much valuable data is generated by just a handful of customer service interactions.…

Enterprise Benchmark: Comparing your customer service against other enterprises Article

Enterprise Benchmark: Comparing your customer service against other enterprises

As a customer support leader, you’ve probably wondered: “How does our department stack up against our…

Evolving trends in self-service: creating the best experience for agents and customers Article

Evolving trends in self-service: creating the best experience for agents and customers

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through self-service industry trends that…

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service Article

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Delivering an excellent customer experience is necessary; believing it to be nonessential is to fall behind.…

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience Article

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

Repeat Customer podcast, episode 1 Trader Joe’s has some of the most loyal and vocal (not…

The ROI case for omnichannel support Article

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

Research links volunteering with happier employees and customers Article

Research links volunteering with happier employees and customers

Volunteering does good and it feels good, but what’s more surprising is that it also makes…