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The age of the customer: How companies transform their customer experience with Zendesk Article

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center Article

Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

Rethinking phone support with Zendesk Talk Article

Rethinking phone support with Zendesk Talk

Are you making the most of your phone channel? There could be some easy ways for…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk Article

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…

Help more customers in less time – Americas Article

Help more customers in less time – Americas

We could all use a few more minutes in the day, and creating automated workflows in…

What’s New at Zendesk: September 2018 – Americas Article

What’s New at Zendesk: September 2018 – Americas

This quarter’s What’s New webinar is all about the agent. Join the Zendesk Product Marketing team…

Customer service trends: faster, cheaper, and more human Article

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…

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Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…

Next stop: the integration station Article

Next stop: the integration station

With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace

Onboarding a business process outsourcer? Follow the four “Ts” Article

Onboarding a business process outsourcer? Follow the four “Ts”

If you don’t get your BPO team onboarded quickly, and fully trained on your processes, product, and voice, you risk delivering sub-par service to your customers

4 surprising findings on big companies and customer support Article

4 surprising findings on big companies and customer support

Some big companies were born digital; others are just starting to modernize their customer support. New Benchmark research points to best practices for both.

Understand and act on your ticket data with Insights reporting Article

Understand and act on your ticket data with Insights reporting

Making data-driven decisions to improve your customer service experience doesn’t need to be a difficult or…

Debunking the myths of omnichannel customer experience Article

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

How to get started with Omnichannel Customer Engagement Article

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

Tapping into the powerful combination of Support and Chat, featuring MeUndies Article

Tapping into the powerful combination of Support and Chat, featuring MeUndies

Real-time communication channels like chat create fast and effective ways to offer customers help through your…

How 360 Payments uses collaboration tools to provide seamless customer support Article

How 360 Payments uses collaboration tools to provide seamless customer support

As your business grows and your customer base expands, the teams your customer support agents need…

Optimizing your support operations as you scale with Zendesk Article

Optimizing your support operations as you scale with Zendesk

Tune into this webinar to hear Zendesk General Manager, David Williams, give an inside look into…

How AI assistants close the gaps in customer service Article

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities. In the…

How Discord scaled to support 46m monthly active users Article

How Discord scaled to support 46m monthly active users

As its community exploded to 150M users in under three years, Discord – one of the…