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Expert Roundtable: How AI Creates Better, Proactive Customer Experiences Article

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…

Every ticket is a puzzle: One advocate’s drive to solve them Article

Every ticket is a puzzle: One advocate’s drive to solve them

Carl McDowell is a Tier 2 Technical Support Engineer at Zendesk in Melbourne. In this interview, he talks about life as a Talk Product Champion.

How Zendesk customers gain value with ticketing and real-time support Article

How Zendesk customers gain value with ticketing and real-time support

Instant communication is the expectation when it comes to support, and when more than 53% of…

Expert Series: Extending the Zendesk data model with Custom Objects Article

Expert Series: Extending the Zendesk data model with Custom Objects

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll learn about Custom Objects…

(Measure up!) Benchmarks for customer support organizations – Americas Article

(Measure up!) Benchmarks for customer support organizations – Americas

Do you know the benchmark standards for optimal customer support? With data collected from 45,000 Zendesk…

(Measure up!) Benchmarks for customer support organizations – Europe Article

(Measure up!) Benchmarks for customer support organizations – Europe

Do you know the benchmark standards for optimal customer support? With data collected from 45,000 Zendesk…

Expert Series: 5 Tips to Grow Sales using Zendesk Chat Article

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

Learn best practices in chat to improve conversion rates and grow your revenue Join our Chat…

How Squarespace surpasses customer expectations with 24/7 self-service support Article

How Squarespace surpasses customer expectations with 24/7 self-service support

Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering…

Using a smart knowledge base to unlock agent potential Article

Using a smart knowledge base to unlock agent potential

Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction

Support your support with self-service Article

Support your support with self-service

More than 20% of agent time is spent looking for info, but having a good knowledge…

5 ways that AI is already benefitting the customer experience Article

5 ways that AI is already benefitting the customer experience

It's great news for businesses that there are already practical applications of AI, especially for the…

Fresh additions to the App Marketplace Article

Fresh additions to the App Marketplace

September brings us plenty of new app integrations

Putting customers on the pathway to financial health Article

Putting customers on the pathway to financial health

The LendUp customer service team does more than answer customer questions; the team works to educate and empower its customers to help improve their credit scores and pay off their loans

Proven tips for retailers to make the most of this holiday shopping season Article

Proven tips for retailers to make the most of this holiday shopping season

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy

Providing automated self-service where customers (and agents) want it most Article

Providing automated self-service where customers (and agents) want it most

As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.

How to satisfy customers using the right tone of voice Article

How to satisfy customers using the right tone of voice

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

Better together: Zendesk welcomes Base Article

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

5 qualities of the perfect customer service employee Article

5 qualities of the perfect customer service employee

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited…

6 steps towards developing a customer support career path Article

6 steps towards developing a customer support career path

As with any profession, a customer support career path can movie in many different directions

It’s national app month Article

It’s national app month

No, that's not a holiday I made up just now