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Improvements to Zendesk’s terms and policies

It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers

Take an integration vacation Article

Take an integration vacation

Here are all of the great new integrations for May

Staying GDPR compliant with Zendesk Article

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

Differentiated customer experiences start with better cross-functional collaboration Article

Differentiated customer experiences start with better cross-functional collaboration

With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens

International relations 101: The keys to multilingual support success Article

International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

Transforming Your CX Through Customer Service – Webinar Ft. Gartner Article

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

Transforming the (CX) customer experience is more important than ever for enterprise businesses. Strong forces –…

Introducing The Zendesk Suite Article

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Meet Connect: A new product to automate and scale proactive support Article

Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

5 ways customer interactions can improve your business Article

5 ways customer interactions can improve your business

Customers will call, customers will interact, and customers will even vent at you. But the truth…

Repeat Customer: behind the scenes of great #CX Article

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

How to Deliver Best-in-Class Customer Self-Service – Americas Article

How to Deliver Best-in-Class Customer Self-Service – Americas

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific Article

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

Fill knowledge gaps with the Knowledge Capture app Article

Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.

How to Deliver Best-in-Class Customer Self-Service – Europe Article

How to Deliver Best-in-Class Customer Self-Service – Europe

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How Freshly provides seamless, time-sensitive support Article

How Freshly provides seamless, time-sensitive support

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

GDPR Compliance with Zendesk Article

GDPR Compliance with Zendesk

On May 25, 2018, the GDPR (General Data Protection Regulation) will go into effect and change…

What’s new at Zendesk: March 2018 – Europe Article

What’s new at Zendesk: March 2018 – Europe

We’ve recently added a number of new features that make it easier to customize the agent…

What’s new at Zendesk: March 2018 – Asia Pacific Article

What’s new at Zendesk: March 2018 – Asia Pacific

We’ve recently added a number of new features that make it easier to customize the agent…