Artificial intelligence

Latest stories Page 2

Help your multilingual knowledge base thrive with AI Article

Help your multilingual knowledge base thrive with AI

With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI

How artificial intelligence is making the customer experience better Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Content Cues: How artificial intelligence can help improve customer support Article

Content Cues: How artificial intelligence can help improve customer support

Staying on top of knowledge management for help centers can be tricky, but it's a lot…

Experts weigh in on tomorrow’s best CX practices Article

Experts weigh in on tomorrow’s best CX practices

Forget trends—customer service leaders are looking for smart approaches to support that have staying power. In…

Evolving trends in self-service: creating the best experience for agents and customers Article

Evolving trends in self-service: creating the best experience for agents and customers

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through self-service industry trends that…

Customer service trends: faster, cheaper, and more human Article

Customer service trends: faster, cheaper, and more human

Customers want service that is both fast and human. Those two ideas might seem at odds…

How AI assistants close the gaps in customer service Article

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities. In the…

How Discord scaled to support 46m monthly active users Article

How Discord scaled to support 46m monthly active users

As its community exploded to 150M users in under three years, Discord – one of the…

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences Article

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…

5 ways that AI is already benefitting the customer experience Article

5 ways that AI is already benefitting the customer experience

It's great news for businesses that there are already practical applications of AI, especially for the…

Expert Series: How to drive more automated resolutions with Answer Bot Article

Expert Series: How to drive more automated resolutions with Answer Bot

As your agents continue to grow their expertise, how can you make sure that knowledge benefits…

How Dollar Shave Club implemented AI with Zendesk Article

How Dollar Shave Club implemented AI with Zendesk

Artificial intelligence is likely to touch every aspect of our lives, including the way we experience…

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

Did you know that ticket volumes can increase as much as 42% for retailers over the…

Understanding bot abilities—and limitations Article

Understanding bot abilities—and limitations

The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.

Meet Answer Bot Video

Meet Answer Bot

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

How to support your robot co-worker Article

How to support your robot co-worker

We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…

Why chatbots won’t necessarily replace humans Article

Why chatbots won’t necessarily replace humans

Chatbots will play a much larger role in customer interactions in the next five years, but…

Prepare for the future with these 4 CX strategies Article

Prepare for the future with these 4 CX strategies

The technologies needed to create personalized experiences at scale will advance rapidly in the next five years

Introducing Answer Bot Article

Introducing Answer Bot

A a new way for customers to find the answers they seek even faster - introducing…