zendesk
  • Log in
  • Product Support
  • Company
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Contact us
  • English
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. Be the company your customers want you to be.
  • Toggle Mobile Menu
  • Products
    PRODUCTS
    • Support

      Integrated customer support

    • Guide

      Knowledge base and smart self-service

    • Chat

      Live chat and messaging

    • Talk

      Call center software

    • Sell

      Sales force automation

    • Explore

      Analytics and reporting

    • Gather

      Community forum

    • Connect

      Proactive campaigns

    BUNDLES

    The Zendesk Suite

    Four products, one package: Support, Guide, Chat, and Talk

    Duet

    Duet combines the power of Sell and Support in a single super seat

    Platform
    • Zendesk Sunshine

      The Zendesk platform: open, flexible, and powerful enough to build the best customer experiences

    • Sunshine Conversations

      A new part of Sunshine that lets you build interactive messaging experiences

    • Marketplace

      Browse apps, integrations, and partners

  • Pricing
  • Solutions
    INDUSTRY
    • Financial services
    • Government
    • Healthcare
    • Manufacturing
    • Media
    • Retail
    COMPANY TYPE
    • Enterprise
    • SMB
    • Startups
    USE-CASE
    • Self-service
    • Omnichannel
    • Internal help desk
  • Demo
  • Services
  • Resources

    Resources

    • Library

      Guides, research, videos, and resources

    • Events

      Come meet us in person

    • Partners

      How to locate or become a Zendesk partner

    • Blog

      News, tips, and best practices

    • Live webinars

      Online events

    • API & Developers

      Info for building things with Zendesk

    • Customer stories

      See what success with Zendesk looks like

    • Relate by Zendesk

      Customers. Colleagues. Community. It's complicated.

    • Repeat Customer

      A podcast about amazing customer experiences

  • Company
    • Contact us
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Language
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Get started
  • Log in
Blog
Blog
Products
  • Integrated customer support
  • Knowledge base and smart self-service
  • Live chat and messaging
  • Call center software
  • Proactive campaigns
  • Analytics and reporting
  • Embeddables
  • Apps and Integrations
  • All Products
FEATURED ARTICLE
Best Practices
  • Customer service leadership
  • Customer experience
  • Agent experience
  • Team management
  • Zendesk customers
  • All Best Practices
FEATURED ARTICLE
Zendesk Tips
  • Admin tips
  • Agent tips
  • All Zendesk tips
FEATURED ARTICLE
News
View demo

Best Practices

Customer Journey Mapping

5 secrets that encourage return customers

March 12, 2015
Best Practices Customer Journey Mapping Customer Support

Starbucks and Apple have deeply loyal and satisfied customer bases that they have built and nurtured over the course of decades. What are they doing right, and what is their secret to return customers? Let’s find out

The uphill climb to an effortless customer journey

December 9, 2014
Customer experience Customer Journey Mapping

Companies have never had more ways to engage customers in conversation, thanks to startling advances in technology. But in this new world

  • Subscribe
  • Scroll it up

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.

Our Products
  • The Zendesk Suite
  • Support
  • Guide
  • Chat
  • Talk
  • Sell
  • Explore
  • Gather
  • Connect
  • Sunshine
  • Sunshine Conversations
  • Integrations & Apps
  • Product Updates
Top Features
  • Ticketing System
  • Knowledge Base
  • Community Forums
  • Help Desk Software
  • IT Help Desk
  • Security
Resources
  • Product Support
  • Request a demo
  • Library
  • Zendesk Blog
  • Live webinars
  • Training
  • API & Developers
  • Services & Partners
  • For Retailers
  • Relate by Zendesk
  • Webinars
  • Customer Stories
  • Services
Company
  • About us
  • Press
  • Investors
  • Events
  • Careers
  • Diversity & Inclusion
  • Neighbor Foundation
  • Contact us
  • Sitemap
  • System Status
  • Product Help
  • Legal
Favorite Things
  • Zendesk for Enterprise
  • Zendesk for Startups
  • Sh*t Agents Say
  • Zoe Calls Home
  • Zendesk Benchmark
  • Zendesk for Small Business
  • Gartner CRM Magic Quadrant
  • Hiring Great Support Teams
  • Customer Experience Trends
Enter the Fold

Subscribe to our newsletter.

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Terms of Use Privacy Policy Cookie Policy ©Zendesk 2019

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?

Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option