zendesk
  • Log in
  • Product Support
  • Company
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Contact us
  • English
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. Be the company your customers want you to be.
  • Toggle Mobile Menu
  • Products
    PRODUCTS
    • Support

      Integrated customer support

    • Guide

      Knowledge base and smart self-service

    • Chat

      Live chat and messaging

    • Talk

      Call center software

    • Sell

      Sales force automation

    • Explore

      Analytics and reporting

    • Gather

      Community forum

    • Connect

      Proactive campaigns

    BUNDLES

    The Zendesk Suite

    Four products, one package: Support, Guide, Chat, and Talk

    Duet

    Duet combines the power of Sell and Support in a single super seat

    Platform
    • Zendesk Sunshine

      The Zendesk platform: open, flexible, and powerful enough to build the best customer experiences

    • Sunshine Conversations

      A new part of Sunshine that lets you build interactive messaging experiences

    • Marketplace

      Browse apps, integrations, and partners

  • Pricing
  • Solutions
    INDUSTRY
    • Financial services
    • Government
    • Healthcare
    • Manufacturing
    • Media
    • Retail
    COMPANY TYPE
    • Enterprise
    • SMB
    • Startups
    USE-CASE
    • Self-service
    • Omnichannel
    • Internal help desk
  • Demo
  • Services
  • Resources

    Resources

    • Library

      Guides, research, videos, and resources

    • Events

      Come meet us in person

    • Partners

      How to locate or become a Zendesk partner

    • Blog

      News, tips, and best practices

    • Live webinars

      Online events

    • API & Developers

      Info for building things with Zendesk

    • Customer stories

      See what success with Zendesk looks like

    • Relate by Zendesk

      Customers. Colleagues. Community. It's complicated.

    • Repeat Customer

      A podcast about amazing customer experiences

  • Company
    • Contact us
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Language
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Get started
  • Log in
Blog
Blog
Products
  • Integrated customer support
  • Knowledge base and smart self-service
  • Live chat and messaging
  • Call center software
  • Proactive campaigns
  • Analytics and reporting
  • Embeddables
  • Apps and Integrations
  • All Products
FEATURED ARTICLE
Best Practices
  • Customer service leadership
  • Customer experience
  • Agent experience
  • Team management
  • Zendesk customers
  • All Best Practices
FEATURED ARTICLE
Zendesk Tips
  • Admin tips
  • Agent tips
  • All Zendesk tips
FEATURED ARTICLE
News
View demo

Types

Gartner

Let’s get serious about improving the customer experience

May 26, 2017
Customer experience Customer service leadership Gartner Types

Companies know how imperative it is to better understand how their customers interact with their brand so they can provide a better customer experience

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

February 9, 2017
Gartner News

I recently attended a Gartner event in Las Vegas. It was designed to support the business and IT professionals who focus on customer initiatives for their organizations. At lunch the first day I sat with the VP of customer service at one of America’s oldest food companies. Curious, I asked, “What’s of most value to […]

Gartner predicts 2017: The future of artificial intelligence demystified

December 22, 2016
Gartner Research & Reports

It’s not a new topic of contention, but artificial intelligence (AI) is more relevant than ever. More and more businesses are using AI to provide better services to customers, similar to Apple’s Siri

Turn customer analytics into action

December 7, 2016
Customer Data & Analytics Explore Gartner Research & Reports

According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations are diving deeper into customer analytics in order to cultivate effortless customer experiences

Fend off “digital disrupters” with customer empathy

November 9, 2016
CRM Customer experience Customer Relationships Gartner Research & Reports

A little bit of empathy can go a long way, especially in CRM processes. In fact, an August 2016 report published by Gartner indicates that, “Through 2020, businesses that deploy CRM technology in such a way that it reflects

5 customer engagement technologies for IT leaders to consider through 2020

July 11, 2016
CRM Customer engagement Gartner IT Research & Reports Social Media Messaging

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide customer service initiatives forward, and to help elevate customer service from

Ask the analysts: Gartner’s take on the customer service technology landscape

June 6, 2016
Gartner Research & Reports

As we approach the midpoint of the year (how did that happen so fast?), it’s a good time to look back on 2016 so far and to take stock. Two recent

Gartner Predicts 2016: Peering into the future of customer service

January 6, 2016
Best Practices Customer Support Gartner Research & Reports

Anyone get that crystal ball they wanted for Christmas? Anyone? Me neither. Fortunately for those of us who still can’t see into the future, the CRM analysts at Gartner have put together

Provide innovative customer support on any channel

December 29, 2015
Best Practices Forrester Gartner Research & Reports

Customers have different preferences about how they receive and access customer support—whether that means talking over the phone, messaging an agent on an app, chatting online, or sending

Facing forward: the future of customer engagement

May 1, 2015
Gartner Research & Reports

When starting Zendesk in Copenhagen eight years ago, our founders turned their backs on old, difficult-to-implement, and expensive legacy systems. Then—as today—they firmly believed that modern customer service leaders must

  • Subscribe
  • Scroll it up

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.

Our Products
  • The Zendesk Suite
  • Support
  • Guide
  • Chat
  • Talk
  • Sell
  • Explore
  • Gather
  • Connect
  • Sunshine
  • Sunshine Conversations
  • Integrations & Apps
  • Product Updates
Top Features
  • Ticketing System
  • Knowledge Base
  • Community Forums
  • Help Desk Software
  • IT Help Desk
  • Security
Resources
  • Product Support
  • Request a demo
  • Library
  • Zendesk Blog
  • Live webinars
  • Training
  • API & Developers
  • Services & Partners
  • For Retailers
  • Relate by Zendesk
  • Webinars
  • Customer Stories
  • Services
Company
  • About us
  • Press
  • Investors
  • Events
  • Careers
  • Diversity & Inclusion
  • Neighbor Foundation
  • Contact us
  • Sitemap
  • System Status
  • Product Help
  • Legal
Favorite Things
  • Zendesk for Enterprise
  • Zendesk for Startups
  • Sh*t Agents Say
  • Zoe Calls Home
  • Zendesk Benchmark
  • Zendesk for Small Business
  • Gartner CRM Magic Quadrant
  • Hiring Great Support Teams
  • Customer Experience Trends
Enter the Fold

Subscribe to our newsletter.

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Terms of Use Privacy Policy Cookie Policy ©Zendesk 2019

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?

Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option