zendesk
  • Log in
  • Product Support
  • Company
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Contact us
  • English
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. Be the company your customers want you to be.
  • Toggle Mobile Menu
  • Products
    PRODUCTS
    • Support

      Integrated customer support

    • Guide

      Knowledge base and smart self-service

    • Chat

      Live chat and messaging

    • Talk

      Call center software

    • Sell

      Sales force automation

    • Explore

      Analytics and reporting

    • Gather

      Community forum

    • Connect

      Proactive campaigns

    BUNDLES

    The Zendesk Suite

    Four products, one package: Support, Guide, Chat, and Talk

    Duet

    Duet combines the power of Sell and Support in a single super seat

    Platform
    • Zendesk Sunshine

      The Zendesk platform: open, flexible, and powerful enough to build the best customer experiences

    • Sunshine Conversations

      A new part of Sunshine that lets you build interactive messaging experiences

    • Marketplace

      Browse apps, integrations, and partners

  • Pricing
  • Solutions
    INDUSTRY
    • Financial services
    • Government
    • Healthcare
    • Manufacturing
    • Media
    • Retail
    COMPANY TYPE
    • Enterprise
    • SMB
    • Startups
    USE-CASE
    • Self-service
    • Omnichannel
    • Internal help desk
  • Demo
  • Services
  • Resources

    Resources

    • Library

      Guides, research, videos, and resources

    • Events

      Come meet us in person

    • Partners

      How to locate or become a Zendesk partner

    • Blog

      News, tips, and best practices

    • Live webinars

      Online events

    • API & Developers

      Info for building things with Zendesk

    • Customer stories

      See what success with Zendesk looks like

    • Relate by Zendesk

      Customers. Colleagues. Community. It's complicated.

    • Repeat Customer

      A podcast about amazing customer experiences

  • Company
    • Contact us
    • About us
    • Press
    • Investors
    • Events
    • Careers
    • Diversity & Inclusion
    • Social Impact
    • Legal
  • Language
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Get started
  • Log in
Blog
Blog
Products
  • Integrated customer support
  • Knowledge base and smart self-service
  • Live chat and messaging
  • Call center software
  • Proactive campaigns
  • Analytics and reporting
  • Embeddables
  • Apps and Integrations
  • All Products
FEATURED ARTICLE
Best Practices
  • Customer service leadership
  • Customer experience
  • Agent experience
  • Team management
  • Zendesk customers
  • All Best Practices
FEATURED ARTICLE
Zendesk Tips
  • Admin tips
  • Agent tips
  • All Zendesk tips
FEATURED ARTICLE
News
View demo

Topics

Social Media Messaging

How messaging apps can benefit your business

February 2, 2017
Chat Customer Support Social Media Messaging Topics Zendesk Products

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On the customer side, messaging apps provide an immediate way to connect with your business and get a response. Here are three ways your business can benefit from connecting with customers over consumer messaging apps

Channel changes score high with Ditzo’s online insurance customers

January 26, 2017
Channels Chat Social Media Messaging Support Zendesk customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a surprising one. It might even be called revolutionary

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

December 14, 2016
Chat Message Social Media Messaging Zendesk Products

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog (in lieu of a human) via direct messages on Twitter

5 tips to make sure your customer service is Millennial-ready

August 1, 2016
Customer experience Customer Relationships Social Media Messaging

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a brand by a disappointed customer. It lands on the brand’s Twitter feed, as just one

5 customer engagement technologies for IT leaders to consider through 2020

July 11, 2016
CRM Customer engagement Gartner IT Research & Reports Social Media Messaging

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide customer service initiatives forward, and to help elevate customer service from

Community Tip: Facebook Messenger integration for Help Center

February 2, 2016
Admin Tips Guide Social Media Messaging Zendesk Products Zendesk Tips

Martijn Snels of pluscloud explains how his team embeds a Facebook Messenger button in the Help Center. With the introduction of Facebook Messenger Page Plugins, this is now possible.

4 ways to improve your social customer service

November 5, 2015
Best Practices Customer Support Social Media Messaging

I doubt that Mark Zuckerberg thought much about disrupting customer service as he developed Facebook in his dorm room. But he did. Facebook, and later Twitter, revolutionized how customers and businesses interact every day. Customers are taking to these instant and

The 5 most amazing BuzzFeed support tickets of all time

May 4, 2015
Social Media Messaging Zendesk customers

BuzzFeed’s community is loud and proud, averaging 6,000+ comments a day on its website and Facebook page. Additionally, an average of 113 additional messages are sent in to BuzzFeed daily through the editorial feedback form on its content page. It’s flat out amazing to BuzzFeed that readers spend effort to write personal messages—and BuzzFeed is adamant about returning the gesture

Talking social support: Q&A with Sprout Social

March 26, 2015
Interviews Omnichannel Customer Support Social Media Messaging

Deciding whether to offer customer service on social media, and how best to go about it, is not a discussion limited to support organizations. Great social care is the product of

Social customer service: can it really be done?

September 27, 2013
Customer Support Proactive Support Social Media Messaging

How can businesses manage the pressure of supporting various online channels that didn’t even exist a few years ago?

Bad News Travels Fast: Why Social Media Needs to Be a Part of Your Support Strategy

May 16, 2011
Apps and Integrations Social Media Messaging

A new study by loyalty-marketing company COLLOQUY proves the truism that consumers are more likely to complain far and wide about a bad experience than they are to share the news about a good one. In fact, 26% of the people surveyed said that they were far more likely to spread the negative word. Of […]

Top 10 Customer Service Trends for 2011

January 3, 2011
Knowledge Base and Self-Service Social Media Messaging

2010 certainly was a watershed year for custo- wait. 2010? That’s so last year!  Next! What we want to know is what’s going to happen in 2011. And since the new year is already three days old, there’s no time to waste! Here are some of the top customer service trends for 2011, according to some […]

How Customers Helped ModCloth Grow Into a $16 Million Company

November 29, 2010
Social Media Messaging Support Zendesk customers Zendesk Products

Fashion is, by definition, a notoriously fickle business. As Heidi Klum has taught us all: “One day you’re in, the next day you’re out.” Auf Wiedersehen. So what’s a company to do to keep the fashionistas coming back time and time again? Online fashion hub ModCloth stays hip, happening, and fresh by putting a heck […]

  • Subscribe
  • Scroll it up

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.

Our Products
  • The Zendesk Suite
  • Support
  • Guide
  • Chat
  • Talk
  • Sell
  • Explore
  • Gather
  • Connect
  • Sunshine
  • Sunshine Conversations
  • Integrations & Apps
  • Product Updates
Top Features
  • Ticketing System
  • Knowledge Base
  • Community Forums
  • Help Desk Software
  • IT Help Desk
  • Security
Resources
  • Product Support
  • Request a demo
  • Library
  • Zendesk Blog
  • Live webinars
  • Training
  • API & Developers
  • Services & Partners
  • For Retailers
  • Relate by Zendesk
  • Webinars
  • Customer Stories
  • Services
Company
  • About us
  • Press
  • Investors
  • Events
  • Careers
  • Diversity & Inclusion
  • Neighbor Foundation
  • Contact us
  • Sitemap
  • System Status
  • Product Help
  • Legal
Favorite Things
  • Zendesk for Enterprise
  • Zendesk for Startups
  • Sh*t Agents Say
  • Zoe Calls Home
  • Zendesk Benchmark
  • Zendesk for Small Business
  • Gartner CRM Magic Quadrant
  • Hiring Great Support Teams
  • Customer Experience Trends
Enter the Fold

Subscribe to our newsletter.

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at support@zendesk.com.

Terms of Use Privacy Policy Cookie Policy ©Zendesk 2019

We know. It's a lot to take in.

Sign up for our newsletter and read at your own pace

Please enter a valid email address
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Welcome to the club!

Oops! Sorry something went wrong, try again later?

Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option