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Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor Article

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

Delivering high-impact phone support, featuring DonorsChoose Article

Delivering high-impact phone support, featuring DonorsChoose

Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…

What’s New in Your Zendesk: Advanced Voice Article

What’s New in Your Zendesk: Advanced Voice

In our Q4 2015 “What’s New In Your Zendesk” webinar, co-presented by Matt Owens, a solutions…

How to Conquer Your Fear of Phone Support White Paper

How to Conquer Your Fear of Phone Support

Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…

Infographic

The Evolution of Phone Support

On a scale of 1 to 10, one being ‘please, anything but that’ and 10 being…