Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

Latest stories Page 20

Be more persuasive by presenting like a creative Article

Be more persuasive by presenting like a creative

We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…

Why your colleagues don’t get you Article

Why your colleagues don’t get you

First impressions matter. In fact, they matter a lot in how we communicate with people. Dr.…

Improv comedy can improve your career. Yes and…your relationships, too. Article

Improv comedy can improve your career. Yes and…your relationships, too.

Devoting time each week to ‘playing around’ may be one of the best ways to jumpstart…

Love it or loathe it: a career change may be coming Article

Love it or loathe it: a career change may be coming

Many people find themselves in a career that does not meet their expectations. A simple "Loved…

Entry level syndrome and the participation trophy generation Article

Entry level syndrome and the participation trophy generation

Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…

Collecting customer data without being creepy Article

Collecting customer data without being creepy

Technology evolves faster than social norms, so brands must be careful with the speed in which…

“Tell me your story”—communicating with remote employees Article

“Tell me your story”—communicating with remote employees

Communicating with remote employees takes special effort. Read on for a few tips from companies who…

Won’t you be my neighbor? Gentrification and corporate social responsibility. Article

Won’t you be my neighbor? Gentrification and corporate social responsibility.

Companies change neighborhoods. Companies with good corporate social responsibility change them for good.

The do’s and dont’s of connecting on LinkedIn Article

The do’s and dont’s of connecting on LinkedIn

Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…

5 reasons we fall in love with customer service Article

5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

Turn complainers into brand advocates. Find the love. Article

Turn complainers into brand advocates. Find the love.

Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…

4 ways a work spouse helps your real marriage Article

4 ways a work spouse helps your real marriage

It's no secret that work spouses improve work life. But a work spouse can make your…

The interview isn’t over until you’ve written “thank you” Article

The interview isn’t over until you’ve written “thank you”

The importance of sending a post-interview thank you note is well-documented. In fact, you might consider…

The “I’m leaving my job” email that won’t burn bridges Article

The “I’m leaving my job” email that won’t burn bridges

You aren't going to stay at your job forever. So when you do leave, what do…

How to woo a work wife Article

How to woo a work wife

Having a work wife or a work husband can make your job more fun and less…

When the customer is wrong, make it right Article

When the customer is wrong, make it right

No matter if the customer is wrong or right, a concerned customer should motivate you to…

You make me a bad customer Article

You make me a bad customer

The customer may not always be right, but sometimes bad customer service creates bad customers. Companies…

No one is a stranger: harness the power of networking Article

No one is a stranger: harness the power of networking

The most successful people in the world realize that the more diverse their network, the more…

Restoring youth: tell stories, drink wine, and go on a bike ride with Ole Kassow Article

Restoring youth: tell stories, drink wine, and go on a bike ride with Ole Kassow

Do we start to disappear as we age? Ole Kassow says no. We just have to…

Don’t let bad phone support get in the way of a good relationship Article

Don’t let bad phone support get in the way of a good relationship

A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…