Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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3 best practices to cultivate loyalty in customer service Article

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

Traveling this holiday season? You might be messaging a lot more than usual Article

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Put the customer experience first with inside tips from Zendesk Article

Put the customer experience first with inside tips from Zendesk

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

From notifications to conversations Article

From notifications to conversations

How India’s largest crowdfunding platform doubled donations with WhatsApp

Meet your customers anywhere. Go omnichannel. Infographic

Meet your customers anywhere. Go omnichannel.

Customers expect to be served on their preferred channel, whether it be via phone, email, chat,…

Types of customers Guide

Types of customers

As a customer support agent you will interact with a variety of people, each with their…

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

How Flywheel upcycled boutique fitness and at-home classes Podcast

How Flywheel upcycled boutique fitness and at-home classes

Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

How Chip and Joanna Gaines turned a hit TV show into Magnolia Podcast

How Chip and Joanna Gaines turned a hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

How SeatGeek scores you tickets to the game Podcast

How SeatGeek scores you tickets to the game

Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…

Customer service standards: why they’re important Guide

Customer service standards: why they’re important

Why are customer service standards so important? In an age of rising customer expectations—a time when…

How Hinge muted the gamification of dating Podcast

How Hinge muted the gamification of dating

Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…

How Shake Shack cooked up its cheeseburger experience Podcast

How Shake Shack cooked up its cheeseburger experience

Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…

Internal customer service: How to improve the employee experience Guide

Internal customer service: How to improve the employee experience

Here’s a not-at-all revolutionary idea: Customers should be treated with dignity, patience, and respect. Everyone knows…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

The top 3 challenges facing direct to consumer retailers (D2C) White Paper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

How Disney reimagined the cruise experience Podcast

How Disney reimagined the cruise experience

Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…

How One Medical turned doctors into designers Podcast

How One Medical turned doctors into designers

Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…