Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

3 ways to improve CSAT Article

3 ways to improve CSAT

Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…

Customer appreciation: make new friends, but keep the old Article

Customer appreciation: make new friends, but keep the old

If loyalty, like old friends, is gold, then what’s a great way to maintain loyal customers?…

Union+Webster: The value of conscious consumers Article

Union+Webster: The value of conscious consumers

The common good is something we can (hopefully) all get behind. In an ideal world, everything…

Happy customers, happy bottom line Guide

Happy customers, happy bottom line

Agile customer service With the rise of technology, companies are adopting better and better system solutions…

Customer Service’s Role in Creating Excellent Retail Experiences White Paper

Customer Service’s Role in Creating Excellent Retail Experiences

Given today’s evolving consumer expectations and the advent of new technologies, customer service is more important…

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery Article

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…

Bright Ideas: HR Customer Stories Article

Bright Ideas: HR Customer Stories

The modern workplace is rapidly transforming–shaped by Millennials, it’s becoming a culture of connectivity and new…

Improve employee satisfaction in just a few clicks Article

Improve employee satisfaction in just a few clicks

It’s an unspoken goal of all companies: attract the best workers you can and then keep…

Future-proof your company by focusing on the customer experience Article

Future-proof your company by focusing on the customer experience

A carefully considered customer experience is no longer the sole responsibility of support agents. Instead, the…

Thriving in the Expectation Economy Article

Thriving in the Expectation Economy

Today’s shoppers aren’t unreasonable—they simply want companies to deliver on their promises. When companies don’t, consumers…

How to Keep Your Customers Coming Back Guide

How to Keep Your Customers Coming Back

Think about your best relationships. Chances are, there’s a great deal of trust between the two…

3 ‘must-haves’ for building long-term customer relationships Article

3 ‘must-haves’ for building long-term customer relationships

Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…

5 customer engagement technologies for IT leaders to consider through 2020 Article

5 customer engagement technologies for IT leaders to consider through 2020

For IT leaders, there’s opportunity to play an exciting and large role in helping move company-wide…

How to chat with your customers: 5 tips from the pros Article

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

The keys to a low-effort—and drama-free—customer experience Article

The keys to a low-effort—and drama-free—customer experience

Creating an effortless customer experience and building loyalty is anything but effortless. It takes work—lots of…

Bright Ideas: Customer Stories Article

Bright Ideas: Customer Stories

On the surface, business seems like nothing more than a series of transactions. But underneath business…

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service Article

Tip of the week: Use the 3 Rs to identify when and how to say “No” in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

Predicting customer satisfaction helps prioritize interactions and prevent churn Article

Predicting customer satisfaction helps prioritize interactions and prevent churn

This report by Ovum, an independent research and advisory firm, features Zendesk’s new Satisfaction Prediction tool.…

Retailers, make 2016 the year of better customer relationships Article

Retailers, make 2016 the year of better customer relationships

71% of customers say their typical response to a bad experience is to stop doing business…