Improve customer experience

When you focus on customer experience, you can boost the health of your business. Happier customers means a better bottom line.

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Chat support models: shared vs dedicated Article

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

What is bad customer service? Infographic

What is bad customer service?

When customers have a bad customer service experience, they are often quick to ensure that other…

How artificial intelligence is making the customer experience better Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

5 things that stand out in a customer service resume Guide

5 things that stand out in a customer service resume

Do you want to work in a job that can provide a strong backbone for your…

Are customer surveys effective? Infographic

Are customer surveys effective?

What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…

What is tier 0 customer support? Article

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

5 types of difficult customers and how to help them Article

5 types of difficult customers and how to help them

No matter how much time you spend delivering good customer service, it’s important to remember you…

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Content Cues: How artificial intelligence can help improve customer support Article

Content Cues: How artificial intelligence can help improve customer support

Staying on top of knowledge management for help centers can be tricky, but it's a lot…

Questions to ask when staffing chat Article

Questions to ask when staffing chat

Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

Quantifying the business impact of customer service White Paper

Quantifying the business impact of customer service

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

The integration constellation Article

The integration constellation

Look to the skies, or just our apps marketplace, to learn about all the great new integrations

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Quantifying the business impact of customer service in Singapore White Paper

Quantifying the business impact of customer service in Singapore

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Bite Squad perfects orders with smart, personalized support Article

Bite Squad perfects orders with smart, personalized support

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

How Bark disrupted pet retail with a great customer experience…for dogs Article

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

How Brooklinen woke up the bedding industry by going direct-to-consumer Article

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis Article

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

Why omnichannel support is no fairytale White Paper

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

3 types of customer feedback: How to hear the voice of the customer

3 types of customer feedback: How to hear the voice of the customer

Learn about the different types of customer feedback and how you can leverage them to increase customer satisfaction