Customer feedback

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Reduce customer effort with great service Article

Reduce customer effort with great service

Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it

Making the most of an NPS survey Article

Making the most of an NPS survey

What can an NPS survey tells you about your customer experience?

Save the day with a churn survey Article

Save the day with a churn survey

A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn

Customize your CSAT survey Article

Customize your CSAT survey

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The voice of the customer is key to your success Article

The voice of the customer is key to your success

The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?

Be a better listener Article

Be a better listener

Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?

Sharing customer feedback Article

Sharing customer feedback

Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.

How to get customer feedback: 3 methods Article

How to get customer feedback: 3 methods

The first step towards understanding how to get customer feedback is to know the 3 different types

Grow the bottom line by building trust Article

Grow the bottom line by building trust

Customers expect a certain level of transparency when they submit questions, but for growing a company,…

3 ways to improve CSAT Article

3 ways to improve CSAT

Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…

Turning customer reviews into real revenue Article

Turning customer reviews into real revenue

Customer service is too often an afterthought and many times customer requests go unanswered. Yet with…

Conduct an honesty audit: Learn from customer feedback Article

Conduct an honesty audit: Learn from customer feedback

Customer feedback is important, but what you do with that feedback is even more important. Here’s…

Turn customer analytics into action Article

Turn customer analytics into action

According to Gartner, “By 2018, 50% of agent interactions will be influenced by real-time analytics.” Organizations…

Managing customer satisfaction surveys and ratings Article

Managing customer satisfaction surveys and ratings

Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…

9 tips for better customer feedback forms Article

9 tips for better customer feedback forms

Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms

Use customer surveys to innovate your customer experience Article

Use customer surveys to innovate your customer experience

There are lots of ways to collect customer feedback—even from afar. One of the most common…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Fine Tuning: Taking action on customer satisfaction Article

Fine Tuning: Taking action on customer satisfaction

Join us in the Zendesk forums today for the next installment of our Fine Tuning series.…

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys Article

Measure customer loyalty right from Zendesk with Net Promoter Score® surveys

Companies looking to gather customer insights often invest huge amounts of financial and human resources in…

How Real-time Customer Feedback Helps your Agents Improve Faster Article

How Real-time Customer Feedback Helps your Agents Improve Faster

Seeking feedback throughout the support process is essential to high-quality customer support