Customer retention

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How to satisfy customers using the right tone of voice Article

How to satisfy customers using the right tone of voice

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

Omnichannel vs. the other way Article

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

How to build customer loyalty with shipping Article

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

How to create raving fans with legendary customer service Article

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

What is omnichannel customer service? Article

What is omnichannel customer service?

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Repeat Customer: behind the scenes of great #CX Article

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Building customer loyalty with great support Article

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide

Holiday retail and the omnichannel customer experience Article

Holiday retail and the omnichannel customer experience

For retailers, holidays are serious business year-round. Our analysis of Zendesk customer data reveals can't-miss insights.

Customer support like texting your (girl)friends Article

Customer support like texting your (girl)friends

We surround ourselves with people who push us to be better. That's why VINA invites its customers to help test the social networking app, create content, and to build community.

Guide the customer to the right channel Article

Guide the customer to the right channel

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Shopify brings the customer journey full circle Article

Shopify brings the customer journey full circle

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

Transforming your customer service in 4 steps Article

Transforming your customer service in 4 steps

What are the keys to transforming your customer service operation? It could be the literal million-dollar question.

Fantastic voyage: Customer journey mapping is well worth the effort Article

Fantastic voyage: Customer journey mapping is well worth the effort

The path a customer takes from Point A to Point B is a key source of truth in determining what they loved, what they hated, or where they got stuck. Learn why it's wise to walk a mile in their shoes.

Build a great customer experience strategy Article

Build a great customer experience strategy

Building a top-notch customer experience strategy requires the ability to not only recognize the need for…

Let’s get serious about improving the customer experience Article

Let’s get serious about improving the customer experience

Companies know how imperative it is to better understand how their customers interact with their brand…

Create an effortless experience for customers Article

Create an effortless experience for customers

Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…

How to never make a VIP customer wait Article

How to never make a VIP customer wait

For most companies, providing 24/7 support just isn’t an option. So what happens when a VIP…

Uncover the value of support: 3 ways to combat customer frustration Article

Uncover the value of support: 3 ways to combat customer frustration

If your company’s current processes can’t properly address a barrage of customer grievances (and you’ll know…

Multi-channel support expectations are growing Article

Multi-channel support expectations are growing

Though it might seem like a contradiction, Customers simultaneously want the warmth of human communication and…

Community tips for happier customers Article

Community tips for happier customers

Zendesk can't magically provide you with happier customers. But we can give you the tools you…