Customer service social media

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Forrester Brief: Focus On Three New Service Experiences Article

Forrester Brief: Focus On Three New Service Experiences

How to win over digital customers? Help them help themselves. According to Forrester Research’s April 2015…

ICYMI: How Le Tote gets personal with customer service Article

ICYMI: How Le Tote gets personal with customer service

In advance of our upcoming tweet chat, #ZendeskChat, with Get Chute (see details below), we wanted…

Modern luxury: Q&A with AllSaints Article

Modern luxury: Q&A with AllSaints

Sarah-Jayne Grabiec, Global Customer Experience Manager at AllSaints, has been with the brand nearly four years.…

Talking social support: Q&A with Sprout Social Article

Talking social support: Q&A with Sprout Social

Deciding whether to offer customer service on social media, and how best to go about it,…

Businesses, meet Messenger Article

Businesses, meet Messenger

When we’re not face-to-face with friends and family (and sometimes, even when we are), we use…

Writing Great Emails to Customers: How Social Media Has Changed the Rules Article

Writing Great Emails to Customers: How Social Media Has Changed the Rules

While contact centers are spending lots of energy servicing newer channels, many customers still prefer email.…

CSM spotlight: how to provide great support through social media Article

CSM spotlight: how to provide great support through social media

Considering interacting with your customers through social networks? Today is your day! We’re hosting a discussion…

How to provide great customer service through social media Article

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

Essential marketing skills every person should know Article

Essential marketing skills every person should know

Marketing can be a very complex subject, but anyone can develop a few of the core…

Infographic

Can Your Customers Find You Online?

Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…

Why are customers turning to social media? Infographic

Why are customers turning to social media?

It’s no secret that social media is an important support channel—more that 34% of consumers head…

Tip of the week: adding the feedback tab to your Facebook Page Article

Tip of the week: adding the feedback tab to your Facebook Page

With our current Facebook integration, you are able to capture both wall posts and private messages…

Infographic: keeping up with Twitter Article

Infographic: keeping up with Twitter

For many, companies using Twitter to interact with customers might seem like a given; there are…

Infographic: best in practice Article

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

Infographic: Social Media and the Future of Customer Support Article

Infographic: Social Media and the Future of Customer Support

It started out as a way to stalk everyone in high school you ever crushed or…

5 Ways to Prevent Customer Fallout Article

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

Article

How to Avoid an Online Customer Service Fiasco

The real-time web has given customers amazing power to vent their issues in a very public…

Article

Bad News Travels Fast: Why Social Media Needs to Be a Part of Your Support Strategy

A new study by loyalty-marketing company COLLOQUY proves the truism that consumers are more likely to…