Customer service software guide

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Meet Zendesk Explore – Americas Article

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Asia Pacific Article

Meet Zendesk Explore – Asia Pacific

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Europe Article

Meet Zendesk Explore – Europe

Think about how much valuable data is generated by just a handful of customer service interactions.…

The Zendesk omnichannel approach Video

The Zendesk omnichannel approach

    When it comes to support, customers expect an open invitation. With Zendesk, you can…

Debunking the myths of omnichannel customer experience Article

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

Zendesk’s customer service guide for startups Guide

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…

Article

Clean up your Zendesk Account

Do you have a growing or unorganized Zendesk in need of some spring cleaning? It happens…

Ticket Forms in Zendesk Support Video

Ticket Forms in Zendesk Support

Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…

Groups in Zendesk Support Video

Groups in Zendesk Support

Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…

Introduction to Zendesk Apps Marketplace Article

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

A Zendesk cheat sheet for picking your support solution Guide

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organization is no easy task. There’s a surplus of…

Roll out and manage multiple customer service channels Guide

Roll out and manage multiple customer service channels

There are a seemingly infinite number of ways to interact with customers these days. Live chat,…

A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

Zendesk Embeddables: Bringing customer support directly to your customers Article

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

Zendesk Deep Dive: Managing Views Article

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

The Zendesk for Salesforce integration was designed to be flexible. Based on your needs, you can…

Adding Zendesk Agents Video

Adding Zendesk Agents

Video

Zendesk Apps

After the video, why not browse the Zendesk apps marketplace?

Video

Zendesk for Salesforce Integration

After the video, why not check out our Salesforce integration guide?