Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 11

Bonus tip of the week: keep spam out of your Help Center Article

Bonus tip of the week: keep spam out of your Help Center

Spam: It's bad for your email inbox and bad for your Help Center. Fortunately, there's an…

7 wonders of the app world Article

7 wonders of the app world

Okay, that might be a bit of an overstatement, but we do tend to get really…

Ring in the new year with 9 new integrations Article

Ring in the new year with 9 new integrations

Do your New Year’s resolutions include working more efficiently? How about deflecting tickets or getting organized?…

Tip of the week: securing sensitive customer attachments Article

Tip of the week: securing sensitive customer attachments

Verifying your customer’s identity through a passport or driver license scan can be an effective verification…

Embed customer service into the user experience: Introducing Zendesk Embeddables Article

Embed customer service into the user experience: Introducing Zendesk Embeddables

If you’re eating at a restaurant and there’s something wrong with your meal, what do you…

Time to cozy up to these 9 new integrations Article

Time to cozy up to these 9 new integrations

It’s that time again. (For sweaters and hot cocoa, yes, but also for exciting updates from…

5 easy steps to trialing voice support Article

5 easy steps to trialing voice support

Research shows that customers continue to choose voice as their preferred channel of support. They want…

Globe-trotting: Zendesk Voice raises the bar for phone support Article

Globe-trotting: Zendesk Voice raises the bar for phone support

Customer service technology has undergone some pretty major changes in the past decade. Text-based communications have…

10+ integrations to bring you closer to your customers Article

10+ integrations to bring you closer to your customers

Is it too much to say you’re the gold standard? We think not. As an innovator…

The Zendesk tool belt is growing! Article

The Zendesk tool belt is growing!

This month we bring you 10 great new Zendesk integrations and an update to an existing…

Zendesk integrations: kicking apps and taking names Article

Zendesk integrations: kicking apps and taking names

You won’t find any pseudo pumpkin spiced apps here! This month, we bring you 10 new…

Tip of the week: customize your knowledge base Article

Tip of the week: customize your knowledge base

The latest tip of the week is actually a compilation of several useful tips and tricks…

Your Guide to the Zendesk for Salesforce Integration Article

Your Guide to the Zendesk for Salesforce Integration

Your sales and support teams are interacting with the same people, your customers. But are they…

The keys to successful customer service data migration Article

The keys to successful customer service data migration

A data migration project is no small task (understatement alert!). When you’re changing from one customer…

It’s the little things—how a small business can offer big support Article

It’s the little things—how a small business can offer big support

Small businesses are all about performing with grace under pressure. There’s a lot of pressure—having to…

Drive your brand to success with proactive chat support Article

Drive your brand to success with proactive chat support

The importance of proactive chat support cannot be underestimated. Part of Zendesk's chat offering is a…

10 apps that will make summer last a little longer Article

10 apps that will make summer last a little longer

We’re doing our best to keep this summer going. While these 10 new apps can’t add…

Zendesk’s Time Tracking app: exactly what it sounds like Article

Zendesk’s Time Tracking app: exactly what it sounds like

Knowing where and how to improve the efficiency of your support team can certainly be challenging.…

Tip of the week: improve your Help Center with dynamic content Article

Tip of the week: improve your Help Center with dynamic content

In the latest tip of the week, I'm going to show you how to create a…

Apps every SaaS company needs Article

Apps every SaaS company needs

Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…