Customer service software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Look to the skies, or just our apps marketplace, to learn about all the great new integrations
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…
With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace
Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction
September brings us plenty of new app integrations
We're closing out July with some great new apps
Design and user experience aren’t just buzzwords—they matter when it comes to serving your customers knowledge.
Zendesk plus some great new apps are a recipe for a great cocktail
Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
Here are all of the great new integrations for May
At Zendesk, we’ve been preparing for this day for a long time
With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.