Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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The integration constellation Article

The integration constellation

Look to the skies, or just our apps marketplace, to learn about all the great new integrations

Say hello to Zendesk Explore Article

Say hello to Zendesk Explore

With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding…

Break free with Zendesk Sunshine Article

Break free with Zendesk Sunshine

It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and…

Personalize your interactions: The customer context tools you need Article

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

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Improvements to Zendesk’s terms and policies

It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine…

Next stop: the integration station Article

Next stop: the integration station

With October coming to an end, here's a wrap-up of the new app integrations available on the Marketplace

Using a smart knowledge base to unlock agent potential Article

Using a smart knowledge base to unlock agent potential

Arm your agents with a smart knowledge base to help them become more efficient, more effective, and enjoy higher levels of satisfaction

Fresh additions to the App Marketplace Article

Fresh additions to the App Marketplace

September brings us plenty of new app integrations

It’s national app month Article

It’s national app month

No, that's not a holiday I made up just now

What’s the haps with the apps? Article

What’s the haps with the apps?

We're closing out July with some great new apps

3 of the best knowledge management examples Article

3 of the best knowledge management examples

Design and user experience aren’t just buzzwords—they matter when it comes to serving your customers knowledge.

An integration libation Article

An integration libation

Zendesk plus some great new apps are a recipe for a great cocktail

Collaborate across your ecosystem with Side Conversations Article

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

Take an integration vacation Article

Take an integration vacation

Here are all of the great new integrations for May

Staying GDPR compliant with Zendesk Article

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

Differentiated customer experiences start with better cross-functional collaboration Article

Differentiated customer experiences start with better cross-functional collaboration

With the Zendesk App for Slack, great customer service can now happen anywhere in your organization—right where work happens

Introducing The Zendesk Suite Article

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Fill knowledge gaps with the Knowledge Capture app Article

Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.

The integration meditation Article

The integration meditation

Everyone can relax; new integrations have arrived