Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Introducing Guide Enterprise Article

Introducing Guide Enterprise

Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands

Differentiate your brands with unique help center experiences Article

Differentiate your brands with unique help center experiences

Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.

Spring brings new integrations Article

Spring brings new integrations

Spring is here, and with it, tons of new Zendesk integrations

How a great customer experience comes from chat support Article

How a great customer experience comes from chat support

Live chat is one of the fastest and most personal ways to engage with customer service from afar. But that alone won’t define your customers’ experience - consider how they navigate the site, how they engage with support, and where they are on the customer journey.

Integration domination Article

Integration domination

We’ve got plenty of new apps that will help you ensure your customers experience the best support possible

Next stop: the integration station Article

Next stop: the integration station

All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.

Tip of the Week: Auto-assigning Tickets Article

Tip of the Week: Auto-assigning Tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

Enterprise software doesn’t have to be boring Article

Enterprise software doesn’t have to be boring

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

Did somebody say… new integrations? Article

Did somebody say… new integrations?

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful

4 industry leaders on how they use the Knowledge Capture app Article

4 industry leaders on how they use the Knowledge Capture app

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app

An integration investigation Article

An integration investigation

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk

New additions to the Apps Marketplace Article

New additions to the Apps Marketplace

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Build a contact center with Talk Enterprise Article

Build a contact center with Talk Enterprise

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Operation integration Article

Operation integration

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Introducing Answer Bot Article

Introducing Answer Bot

A a new way for customers to find the answers they seek even faster - introducing…

Scaling real-time communication Article

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

You get a new app, and you get a new app, and you… Article

You get a new app, and you get a new app, and you…

That reference is still relevant, right?

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site