Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Knowledge management is power—and empowering Article

Knowledge management is power—and empowering

Implementing self-serve knowledge bases is one thing. But how do you take knowledge management a step further: by empowering both customers and agents?

5 best practices for designing a knowledge base Article

5 best practices for designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple.

Kicking apps and chewing gum Article

Kicking apps and chewing gum

And we're all out of gum. But we have plenty of great apps to highlight this…

Building trust with automatic answers Article

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

Article

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

6 Reasons why every call center should use an integrated ticketing system Article

6 Reasons why every call center should use an integrated ticketing system

Despite major improvements in other realms of customer service, many companies are using outdated technology and…

The low-down on the best new integrations Article

The low-down on the best new integrations

We have a bevy of new ways to integrate with Zendesk. Among other things, these tools…

The wild west days of SaaS are coming to an end Article

The wild west days of SaaS are coming to an end

BetterCloud recently released findings from their annual survey “The State of the SaaS-Powered Workplace” in which…

When the benefits of switching software outweigh the costs Article

When the benefits of switching software outweigh the costs

Switching to a new software solution can be a great idea, but the long-term costs of…

5 Things to do before you switch solutions Article

5 Things to do before you switch solutions

Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…

May the 4th integrations be with…whoops Article

May the 4th integrations be with…whoops

We're a day late, sue us. All that matters is we've got another great round of…

How to get new software approved Article

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

Introducing Zendesk Guide Article

Introducing Zendesk Guide

To help customers take their self-service to the next level and establish a successful knowledge management…

In-app support for everyone: the Zendesk kit on Fabric Article

In-app support for everyone: the Zendesk kit on Fabric

We’re excited to announce the Zendesk kit for Fabric, bringing in-app support to thousands of mobile…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

Welcoming spring with some great new apps Article

Welcoming spring with some great new apps

We’re closing out March with a new round of Zendesk apps. These great tools will help…

Proactive support with in-product messaging Article

Proactive support with in-product messaging

Would it be helpful if you had a way to reach out to your customers before…

On hold no more: top 5 benefits of a callback service Article

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

So many new apps we’re running out of headlines! Article

So many new apps we’re running out of headlines!

Editor apps are here and to celebrate, we’ve got a few new apps in the marketplace.…

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant Article

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…