Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 9

Answer your customer’s call with Basic Voice: Cloud-powered phone support available to everyone Article

Answer your customer’s call with Basic Voice: Cloud-powered phone support available to everyone

If you were to step into a store on main street, you’d chat with the someone…

10 new Zendesk integrations for a jumpstart on better customer service Article

10 new Zendesk integrations for a jumpstart on better customer service

We need leap years to keep our calendars in sync. In addition to a little extra…

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing Article

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even…

Tip of the week: Setting up Zendesk for Trello Integration Article

Tip of the week: Setting up Zendesk for Trello Integration

In this Zendesk Tip of the Week learn how the Zendesk Power-Up allows users to attach…

Dominoes in motion: how to create time-saving trigger actions with Zapier Article

Dominoes in motion: how to create time-saving trigger actions with Zapier

Figuring out how to be more efficient—how to ‘do more with less’—is a top priority for…

Build toward a great 2016: 11+ new integrations Article

Build toward a great 2016: 11+ new integrations

This January brings a little something for everyone to the Zendesk Apps Marketplace—from apps for task…

Tip of the week: Porting numbers into Zendesk Voice Article

Tip of the week: Porting numbers into Zendesk Voice

For the best audio quality and overall Voice experience, we highly recommend that you port any…

13 new apps to kick off 2016 Article

13 new apps to kick off 2016

In the final days of 2015 we look back at a great year of apps and…

Tip of the week: Use Curlybars to add images to the Humble Squid category boxes Article

Tip of the week: Use Curlybars to add images to the Humble Squid category boxes

With Curlybars we are able to add the images to the categories natively. This makes it…

Zendesk on Zendesk: Adding Advanced Voice Features Article

Zendesk on Zendesk: Adding Advanced Voice Features

Last March we kicked off our first installment of this “Zendesk on Zendesk” series in the…

Talk it out: introducing Advanced Voice, our new phone support product Article

Talk it out: introducing Advanced Voice, our new phone support product

In a world where customer relationships can make or break your business, it’s important that your…

The better we work together, the better we work Article

The better we work together, the better we work

Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is…

Chat Tags: a new way to read between the lines of your customer conversations Article

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

Treat yourself to these sweet new integrations Article

Treat yourself to these sweet new integrations

A little-known fact: doodling helps you pay better attention. It’s probably safe to say that doodlers…

Tip of the week: Using SurveyMonkey and Zapier to pull custom survey data into tickets Article

Tip of the week: Using SurveyMonkey and Zapier to pull custom survey data into tickets

This tip of the week addresses those instances where our integrations with SurveyMonkey and Zapier combine…

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG Article

**Formatting** where you need it most. Introducing: Zendesk WYSIWYG

Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…

Explore the shiny new Zendesk Apps Marketplace Article

Explore the shiny new Zendesk Apps Marketplace

In mid-September we unveiled a better-than-ever apps marketplace. With 320 apps and integrations to date, it…

Zendesk on Zendesk: How we rolled out live chat Article

Zendesk on Zendesk: How we rolled out live chat

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series.…

How to make your customer feedback form more visible Article

How to make your customer feedback form more visible

Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…

Tip of the week: How to fix the UTF-8 error when bulk uploading users Article

Tip of the week: How to fix the UTF-8 error when bulk uploading users

This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…