Customer service success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Latest stories Page 3

How Spokeo connects more people, faster than ever Article

How Spokeo connects more people, faster than ever

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift,…

Shaving down ticket volume with Answer Bot Article

Shaving down ticket volume with Answer Bot

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

How Allbirds’ customer service is taking flight Article

How Allbirds’ customer service is taking flight

Allbirds partnered with Zendesk for their customer service software when they first launched

Getting wise to providing (even) better support Article

Getting wise to providing (even) better support

Learn why Hootsuite first chose Zendesk Support as their customer service software solution and scaled its use across the company

How PlanGrid empowers the construction industry with Zendesk Support Article

How PlanGrid empowers the construction industry with Zendesk Support

PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…

For FabFitFun, subscriber growth means scaling up customer service Article

For FabFitFun, subscriber growth means scaling up customer service

With hundreds of thousands of members and nearly 100 employees, FabFitFun’s email, phone, live chat, and…

Huckberry explores speedier support with SMS messaging Article

Huckberry explores speedier support with SMS messaging

Huckberry’s philosophy—treating customers as equals—isn’t limited to brand messaging and doesn’t end at the point of…

How JustCo provides full service support for its co-working community Article

How JustCo provides full service support for its co-working community

Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…

Bright ideas: how some companies are winning the customer service game Article

Bright ideas: how some companies are winning the customer service game

Customer service is critical in today's one-swipe, one-click away world; competition is stiff and it only…

WeGoLook’s fearless multi-channel approach Article

WeGoLook’s fearless multi-channel approach

When deciding which channels to roll out, “it comes down to what’s most appropriate for the…

How BetterCloud organizes IT support Article

How BetterCloud organizes IT support

At BetterCloud, we’ve developed some creative strategies to leverage Zendesk automations (and other features) so our…

Why Oulun Energia turned to Pepron to give their customer service a power boost Article

Why Oulun Energia turned to Pepron to give their customer service a power boost

Oulun Energia's motto is “We are all at the customer’s service.” As a value, it has…

Channel changes score high with Ditzo’s online insurance customers Article

Channel changes score high with Ditzo’s online insurance customers

Ditzo’s decision to eliminate both email and voice as contact channels in early 2016 was a…

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season Article

Zendesk partners with BarkBox to launch the first ever “dog bot” for the holiday season

Pup-people with questions about BarkBox can now choose to privately and playfully interact with a dog…

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences Article

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk Article

Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk

In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…

eToro’s human approach to social trading includes personal, localized support Article

eToro’s human approach to social trading includes personal, localized support

eToro’s mission is to revolutionize the way people access the financial markets and make their trading…

SchoolMint earns top marks with integrated phone support Article

SchoolMint earns top marks with integrated phone support

As more schools signed on with SchoolMint, the company was faced with an influx of support…

How gaming company Miniclip is getting to know their players Article

How gaming company Miniclip is getting to know their players

Every gaming company wants to build a better game and provide the best experience possible for…