Customer service success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Latest stories Page 4

How Trustpilot uses Zendesk Support to be the most trusted online review community on the market Article

How Trustpilot uses Zendesk Support to be the most trusted online review community on the market

In a recent report, Nucleus Research highlighted Trustpilot’s annual benefit of over $428,000—an ROI of 1272…

Taking the heavy lifting out of moving—and support Article

Taking the heavy lifting out of moving—and support

Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’ Article

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’

Chubbies wants their customers to have a good time—all the time. So, when they were looking…

Why RentMoola moved all support channels under one roof Article

Why RentMoola moved all support channels under one roof

We sat down with Laura Cowin, Manager, Customer Support, and her boss Ari to learn why…

How USC Annenberg’s Technical Services and Operations team makes the grade Article

How USC Annenberg’s Technical Services and Operations team makes the grade

Universities constantly cycle through new ideas and student bodies, but often traverse well-worn paths when it…

How to “Bee Better”, one pair of socks at a time Article

How to “Bee Better”, one pair of socks at a time

Great products are often born to fill a need in the market, but the Bombas story…

How Medidata pivoted to support people over products Article

How Medidata pivoted to support people over products

Before a new life-saving drug can be released, the pharma companies, researchers, universities, and charitable foundations…

Finding what matters: How Tile zeroes in on the customer voice Article

Finding what matters: How Tile zeroes in on the customer voice

Wouldn’t it be great if we never left our keys in the back of an Uber…

How Brayola’s customer service team became every girl’s best friend Article

How Brayola’s customer service team became every girl’s best friend

Many items are fun to shop for—wide-brim, floppy hats, lacy skirts, motorcycle jackets, chunky scarves, cowboy…

Getting up close and personal with customers on Facebook Messenger Article

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

‘Tis the season for warm transfers Article

‘Tis the season for warm transfers

Much ado is made about Black Friday, but it’s hard to understand what a frenzy it…

Standing out from the crowd with proactive live chat support Article

Standing out from the crowd with proactive live chat support

Print Syndicate proves that you can be serious without being too serious. Whether you want to…

Building a better customer experience through self-service Article

Building a better customer experience through self-service

Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is…

Customer inquiries? Never an issue with Guide Article

Customer inquiries? Never an issue with Guide

Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines,…

How Geckoboard puts customer service data to work Article

How Geckoboard puts customer service data to work

Geckoboard is solving a problem that way too many businesses have: what to do with all…

How Tennessee’s government maintains an 84.5% CSAT score Article

How Tennessee’s government maintains an 84.5% CSAT score

In most government agencies, extensive procurement regulations means it can take months to build and implement…

Real questions, real answers for shoppers and consignors Article

Real questions, real answers for shoppers and consignors

The RealReal is an online, luxury consignment store for the discerning shopper. The company prides itself…

Sole Society’s chat team answers your SOS Article

Sole Society’s chat team answers your SOS

From the top of your head to the soles of your feet, Sole Society makes it…

How Le Tote Makes Customer Service Personal Article

How Le Tote Makes Customer Service Personal

You’ve heard of the sharing economy? How about the subscription economy? Actually, it’s not all that…

2 live chat lessons from Tucows Article

2 live chat lessons from Tucows

“We organized the company around the call center, not the other way around,” said Ross Rader,…