Customer service success stories

Sometimes, the best way to improve the customer experience is just to watch and learn. See how companies around the world are conquering common problems and elevating their customer support game.

Latest stories Page 5

Modern luxury: Q&A with AllSaints Article

Modern luxury: Q&A with AllSaints

Sarah-Jayne Grabiec, Global Customer Experience Manager at AllSaints, has been with the brand nearly four years.…

Island adventures in customer service: Q&A with Sure Article

Island adventures in customer service: Q&A with Sure

We spoke with Sara Liddle and Avril Trump at Sure, a telco provider to the Channel…

The 5 most amazing BuzzFeed support tickets of all time Article

The 5 most amazing BuzzFeed support tickets of all time

BuzzFeed’s community is loud and proud, averaging 6,000+ comments a day on its website and Facebook…

Talking social support: Q&A with Sprout Social Article

Talking social support: Q&A with Sprout Social

Deciding whether to offer customer service on social media, and how best to go about it,…

Getaround: Driving toward fast & furious growth Article

Getaround: Driving toward fast & furious growth

Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since…

Q&A with Mike Cartwright of Expedia Affiliate Network Article

Q&A with Mike Cartwright of Expedia Affiliate Network

Meet Mike Cartwright, Chief of Partner Solutions at Expedia Affiliate Network, at Expedia. He joined Expedia…

Ministry of Supply: Scaling in style Article

Ministry of Supply: Scaling in style

Imagine a dress shirt that could keep you cool in the heat and warm in the…

Ideas from CloudFlare: Help Center customization Article

Ideas from CloudFlare: Help Center customization

There are many decisions behind designing a Help Center—both aesthetic and data-driven—that range from defining objectives…

Ripped from the headlines: 4 lessons from the year’s top customer service stories Article

Ripped from the headlines: 4 lessons from the year’s top customer service stories

It seemed like every other month there was a new headline about exceptional customer service—either exceptionally…

From Apple to Zappos: elevating the customer experience from A to Z Article

From Apple to Zappos: elevating the customer experience from A to Z

Would you like to know how companies like Apple and Zappos have created some of the…

True stories of customer service ROI Article

True stories of customer service ROI

Okay, so customer service ROI isn’t exactly the most scintillating topic. Unless

Forging an unforgettable connection: The Starbucks experience Article

Forging an unforgettable connection: The Starbucks experience

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

Denver Broncos’ Big Offseason Changes Article

Denver Broncos’ Big Offseason Changes

It’s been a heck of an offseason for the Denver Broncos. On the heels of last…

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How Yammer Supports 50,000+ Networks and Collects Customer Feedback

Yammer delivers Twitter-style messaging for companies — enabling employees to communicate and collaborate with one another…

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Savings.com has two-way relationship with customers

Sara Dunham had a problem: Her email-based support system was fast becoming unmanageable. And that was…

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AutoPark iPhone App Shifts Customer Support Into Fast Lane

AutoPark is an iPhone and iPod touch app designed as an essential driving companion – with…