Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Latest stories Page 9

Infographic: self-service for mobile consumers Article

Infographic: self-service for mobile consumers

Mobile devices aren’t just for phone calls, SMS, and emails anymore. As our latest infographic illustrates,…

Infographic: keeping up with Twitter Article

Infographic: keeping up with Twitter

For many, companies using Twitter to interact with customers might seem like a given; there are…

Infographic: best in practice Article

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

Infographic: Evolution of Phone Support Article

Infographic: Evolution of Phone Support

On a scale of 1 to 10, one being “please, anything but that” and 10 being…

The music we hold to Article

The music we hold to

Whether its a long-forgotten Christopher Cross melody, a sweet smooth jazz sax solo, or a rollicking…

S*** Support Agents Say Article

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

Infographic: Social Media and the Future of Customer Support Article

Infographic: Social Media and the Future of Customer Support

It started out as a way to stalk everyone in high school you ever crushed or…

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Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay

No one relishes the thought of having to phone up a support agent to have their…

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Customer experience is more important than advertising (Infographic)

It's never been more important to invest in customer service and the customer experience.

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5 Tips for Startups to Get Their Customer Support Strategy Up and Running From Day 1

Today, Zendesk is teaming up with startup accelerator MassChallenge to help early-stage entrepreneurs grow and succeed.…

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Bad News Travels Fast: Why Social Media Needs to Be a Part of Your Support Strategy

A new study by loyalty-marketing company COLLOQUY proves the truism that consumers are more likely to…

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How We Got Forbes.com Hip on Groupon’s Customer Support

Everyone wants to know how Groupon does it. How it’s managed to acquire more than 25…

The history of customer support Article

The history of customer support

There was a time when customer support meant you told a shop owner your issue with…

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Self-Service Support: Are You Doing It Wrong?

Customer self-service certainly has its advantages: customers can find answers they need regardless of call center…

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Things Real People Don’t Say About Your Customer Support

Inspired by the witty folks behind Things Real People Don't Say About Advertising and Things Real People Don't…

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Infographic: The Cost of Bad Customer Service

There’s not a soul out there who doesn’t have at least one juicy story to tell…

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Don’t Keep Your Customers Waiting

Nothing says “DISRESPECT” quite like forcing someone else to wait. And yet, that is exactly what…

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Retailers Get the Gift of Social Media for the Holidays

Savvy retailers this holiday season are taking advantage of the millions of consumers now using social…

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Twicket contest was actually twicket school

On November 18th, we released our new Zendesk for Twitter integration, which allows Zendesk help desks to…

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The Struggle Over Social Media Strategies Around Customer Service

Service organizations are looking to deliver customer service and support through multiple channels, such as contact…