Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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Zendesk’s ecosystem of partners is here to help Article

Zendesk’s ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

How to create a CRM database Article

How to create a CRM database

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? Article

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Boost agent productivity & customer happiness with a complete view of the customer Article

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

How to choose the best CRM for your business needs Article

How to choose the best CRM for your business needs

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

How online retailers are transforming the customer experience with conversational commerce Article

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

A 2021 guide to live chat support Article

A 2021 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

5 ways to use a CRM to boost your business Article

5 ways to use a CRM to boost your business

Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage

5 ways to use a customer portal to foster more trustworthy customer relationships Article

5 ways to use a customer portal to foster more trustworthy customer relationships

As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus

Why to consider customer service automation Article

Why to consider customer service automation

There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service

10 common CRM problems and how to fix them Article

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

7 questions every small business should ask when looking for a CRM Article

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

3 reasons support leaders can benefit from a sales CRM Article

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

How to save time with customer service email templates Article

How to save time with customer service email templates

With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

Your guide to customer service email management software Article

Your guide to customer service email management software

Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software

7 tips to avoid common pitfalls with AI in customer service Article

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Internal collaboration: why and how to prioritize teamwork first Article

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

The 4 most important ways software impacts your customer experience Article

The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

6 productivity tips for customer support agents Article

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

New apps to be thankful for Article

New apps to be thankful for

We're closing out November with some great new apps