Guide

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A retailer’s guide to getting omnichannel customer service right Guide

A retailer’s guide to getting omnichannel customer service right

Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…

6 Steps to Deploying Chat on Your Website Guide

6 Steps to Deploying Chat on Your Website

Live Chat is a faster and more personal way to engage with customers. But to make…

How to Grow Your Business with Proactive Chat Support Guide

How to Grow Your Business with Proactive Chat Support

The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…

Customizing Zendesk Insights Guide

Customizing Zendesk Insights

Zendesk Insights is a platform for analyzing your team’s customer support interactions and their impact on…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

How to manage your amazing customer service team Guide

How to manage your amazing customer service team

Managing a team of even the most talented customer service professionals can be difficult. While we…

The mysterious case of ticket X Guide

The mysterious case of ticket X

Customer service can seem like a scary endeavor. There are ghastly tickets out there in the…

How to Provide Great Twitter Customer Service Guide

How to Provide Great Twitter Customer Service

Much like the great Wizard of Oz, it’s not always clear to consumers who, exactly, sits…

How to Provide Great Facebook Customer Service Guide

How to Provide Great Facebook Customer Service

Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…

How to Provide Global Support Guide

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Guide

Customer Service Advice – 16 Lessons Learned

We asked 16 customer service professionals what advice they would give to someone just starting out…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

The Zendesk for Salesforce integration was designed to be flexible. Based on your needs, you can…