Helpdesk software

Latest stories Page 2

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Bright Ideas: IT Customer Stories Article

Bright Ideas: IT Customer Stories

As companies grow, so do the complex demands placed on the IT service desk. Without the…

PCI Compliance and the Cloud White Paper

PCI Compliance and the Cloud

Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

IT Service Desk Scorecard Article

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Infographic

BYOD Support

Today, virtually everything that used to tie us to our desks at work now happens on…

Simplified IT Service Management White Paper

Simplified IT Service Management

An internal IT department is an interesting place to work. You feel buffered from the front-lines…

Five trends impacting the enterprise IT help desk White Paper

Five trends impacting the enterprise IT help desk

Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…