How To Guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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Why omnichannel support is no fairytale White Paper

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

How live chat helps businesses and consumers White Paper

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

Getting started with Zendesk Guide: strategies and best practices Guide

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

Key benefits of integrated phone support White Paper

Key benefits of integrated phone support

Despite the rise of newer channels like social media and email, many customers still prefer the…

Implement a world-class customer service solution Guide

Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

Meet Zendesk Explore – Americas Article

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Asia Pacific Article

Meet Zendesk Explore – Asia Pacific

Think about how much valuable data is generated by just a handful of customer service interactions.…

Meet Zendesk Explore – Europe Article

Meet Zendesk Explore – Europe

Think about how much valuable data is generated by just a handful of customer service interactions.…

The Zendesk omnichannel approach Video

The Zendesk omnichannel approach

    When it comes to support, customers expect an open invitation. With Zendesk, you can…

Rethinking phone support with Zendesk Talk Article

Rethinking phone support with Zendesk Talk

Are you making the most of your phone channel? There could be some easy ways for…

Debunking the myths of omnichannel customer experience Article

Debunking the myths of omnichannel customer experience

If you have found yourself thinking the following – this webinar is for you. Omnichannel is…

Tapping into the powerful combination of Support and Chat, featuring MeUndies Article

Tapping into the powerful combination of Support and Chat, featuring MeUndies

Real-time communication channels like chat create fast and effective ways to offer customers help through your…

Expert Series: 5 Tips to Grow Sales using Zendesk Chat Article

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

Learn best practices in chat to improve conversion rates and grow your revenue Join our Chat…

Zendesk’s customer service guide for startups Guide

Zendesk’s customer service guide for startups

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers…

How Zendesk helps IT teams with the employee experience – APAC

How Zendesk helps IT teams with the employee experience – APAC

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

How Zendesk helps HR teams with the employee experience – APAC

How Zendesk helps HR teams with the employee experience – APAC

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Expert series: Taking an innovative approach to phone support Article

Expert series: Taking an innovative approach to phone support

With the rise of AI, self-service and other innovations in customer service, the phone channel might…

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Clean up your Zendesk Account

Do you have a growing or unorganized Zendesk in need of some spring cleaning? It happens…

How to Deliver Best-in-Class Customer Self-Service – Americas Article

How to Deliver Best-in-Class Customer Self-Service – Americas

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific Article

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…