How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
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Guide How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Video Zendesk Embeddables: Bringing customer support directly to your customers
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…
Video Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Infographic There’s a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
White Paper PCI Compliance and the Cloud
Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Guide 11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
White Paper Top tips for building a thriving help center
Learn how to build an engaging and thriving help center. Increase customer satisfaction, reduce costs, and grow your business community by improving your help center with these steps
Article IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
Article Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Zendesk for Salesforce Integration
After the video, why not check out our Salesforce integration?
BYOD Support
Today, virtually everything that used to tie us to our desks at work now happens on…
Guide Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
White Paper Protect Your IT Assets
The consequences of overlooking even a single security vulnerability can be severe. If a computer on…
White Paper How to Conquer Your Fear of Phone Support
Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…
White Paper Simplified IT Service Management
An internal IT department is an interesting place to work. You feel buffered from the front-lines…
White Paper Five trends impacting the enterprise IT help desk
Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…