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Latest stories Page 2

Are customer surveys effective? Infographic

Are customer surveys effective?

What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…

Fill the self-service gap Infographic

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Customer engagement with agile customer care Infographic

Customer engagement with agile customer care

Every interaction with a customer provides companies with an opportunity to not only provide a great…

Top customer experience with agile customer care Infographic

Top customer experience with agile customer care

Customers have more options than ever before. So any company looking to build long-term relationships, and…

Increase revenue with agile customer care Infographic

Increase revenue with agile customer care

Some companies look at customer service as a drain on resources. As a result, customer service…

In good company: Expand support beyond customer service Infographic

In good company: Expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…

Meeting the fresh demands of omnichannel customers Infographic

Meeting the fresh demands of omnichannel customers

There’s a chat for that Infographic

There’s a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

Manners around the world Infographic

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

The Face of Your Company Infographic

The Face of Your Company

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United Kingdom omnichannel survey

Omnichannel survey infographic Infographic

Omnichannel survey infographic

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United States Omnichannel Survey

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Australia Omnichannel Survey

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Winning Customer Service

Customer service can be like a game. If so, how do you win? There are many…

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Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

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Morning Mobile Phone Usage

To celebrate the release of our updated iPad app, Zendesk partnered with Business 2 Community to…

The good, the bad, and the ugly: the impact of customer service Infographic

The good, the bad, and the ugly: the impact of customer service

When Zendesk teamed up with the fine folks at Dimensional Research to answer the question, “What…

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BYOD Support

Today, virtually everything that used to tie us to our desks at work now happens on…

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The Evolution of Phone Support

On a scale of 1 to 10, one being ‘please, anything but that’ and 10 being…