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Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

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Forrester – 2016 eCommerce Predictions Article

Forrester – 2016 eCommerce Predictions

The key eCommerce trends of 2016 present a now-or-never scenario to retailers. Either respond effectively to…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

Forrester’s Top 10 Customer Service Trends for 2016 Article

Forrester’s Top 10 Customer Service Trends for 2016

In this January 2016 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…

Industry Trends Webinar: The Future of Customer Service Article

Industry Trends Webinar: The Future of Customer Service

We believe that a look at the top ten customer service trends released by Forrester Research…

Forrester’s Trends 2015: The Future Of Customer Service Article

Forrester’s Trends 2015: The Future Of Customer Service

In this March 2015 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…

Forrester Names Zendesk a ‘Strong Performer’ Article

Forrester Names Zendesk a ‘Strong Performer’

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…