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Zendesk & Optimizely: Raising the Bar as a Customer Support Leader Article

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely – a customer experience…

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

Did you know that ticket volumes can increase as much as 42% for retailers over the…

Zendesk on Zendesk: How we provide live chat support Article

Zendesk on Zendesk: How we provide live chat support

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind-the-scenes…

The Future Of Customer Service Experiences Article

The Future Of Customer Service Experiences

To build a loyal customer base, executing top-tier customer support is as crucial as recognizing new…

How Evernote does Self-Service with Zendesk Article

How Evernote does Self-Service with Zendesk

Now more than ever, customers will attempt to self-serve before reaching out for assisted support. Are…

Zendesk on Zendesk: How we provide multichannel support at scale Article

Zendesk on Zendesk: How we provide multichannel support at scale

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind…

Turning customer feedback into actionable insights Article

Turning customer feedback into actionable insights

When it comes to startup success stories, Peloton has had an amazing ride. From crowdfunding campaign…

What’s New at Zendesk: August 2017 Article

What’s New at Zendesk: August 2017

We’ve recently added a number of new features that provide faster, more intelligent ways for you…

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Reaping the ROI of Multichannel Support and Increased Agent Efficiency Article

Reaping the ROI of Multichannel Support and Increased Agent Efficiency

Zendesk, joined by guest speakers from Forrester and Prosper, reveal how support organizations are winning the…

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks Article

Growing sales and conversions with Zendesk Chat, featuring internet retailer Happy Socks

Like in a brick and mortar store, customers often need help when making a purchase online.…

Introduction to Zendesk Apps Marketplace Article

Introduction to Zendesk Apps Marketplace

Available On-Demand with Michelle Torres Did you know Zendesk has hundreds of pre-built apps and integrations…

Keep customers happy with data-driven CX Article

Keep customers happy with data-driven CX

Available On-Demand with Zendesk’s Katherine Kelly & Anthony Okumura Keeping customers happy is the name of…

Simplify your support operation as you scale Article

Simplify your support operation as you scale

Available On-Demand with David Williams & Anthony Okumura Growing your customer service operation doesn’t need to…

Zendesk on Zendesk: How we expand support beyond customer service Article

Zendesk on Zendesk: How we expand support beyond customer service

Available On-Demand with Ben Collet, Katherine Cavanaugh, and Dan Bellenbaum of Zendesk Have you ever wondered…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

How to Deliver Better Customer Service This Year Article

How to Deliver Better Customer Service This Year

Watch our recent webinar, featuring Forrester analyst Kate Leggett, that will offer concrete ways to assess…

2017 retail and ecommerce customer service trends Article

2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between…

Forrester’s 2017 Customer Service Trends White Paper

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Will You Make 2017 the Year of the Conscious Consumer? Article

Will You Make 2017 the Year of the Conscious Consumer?

As the marketplace expands, Conscious Consumers will only continue to grow in audience size, influence, and…