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Zendesk Chat: Your customer engagement channel Article

Zendesk Chat: Your customer engagement channel

On-Demand with Abhi Basu, Jakub Glodek, and Trent Bloom Zendesk Chat provides your business with an…

Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical Article

Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical

There’s no denying it, businesses that want to prioritize customer experience will need to make big…

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery Article

The Shifting Mindset: Why You Need to Prioritize HR Service Delivery

Human Resource organizations are at an inflection point. SaaS technologies are enabling them to transform the…

How Businesses use Machine Learning for Customer Experience Article

How Businesses use Machine Learning for Customer Experience

Leveraging data to predict customer satisfaction is more important than ever––it can help your business engage…

Making Multichannel Support Simple and Successful Article

Making Multichannel Support Simple and Successful

Email. Phone. Chat. Messaging. Customers want to connect with companies over a variety of channels. And…

Thriving in the Expectation Economy Article

Thriving in the Expectation Economy

Today’s shoppers aren’t unreasonable—they simply want companies to deliver on their promises. When companies don’t, consumers…

Nucleus Research: Zendesk yields high ROI for Trustpilot Article

Nucleus Research: Zendesk yields high ROI for Trustpilot

Founded in 2007, Trustpilot is an international provider of user-generated reviews of online businesses with customers…

Context matters: Strategies for empowering agents with more information Article

Context matters: Strategies for empowering agents with more information

You probably spend a great deal of time thinking about how to make customers happier. But…

Engaging with Students in the Modern World Article

Engaging with Students in the Modern World

In today’s digital world, prospective students and learners prefer an instant answer over having to wait…

The Power of Integrated Phone Support, Featuring Dorm Room Movers Article

The Power of Integrated Phone Support, Featuring Dorm Room Movers

Phone support is a powerful way to help your customers. But standalone phone systems, separate from…

Forrester – 2016 eCommerce Predictions Article

Forrester – 2016 eCommerce Predictions

The key eCommerce trends of 2016 present a now-or-never scenario to retailers. Either respond effectively to…

Forrester’s Predictions 2016: The eCommerce Gap Widens Article

Forrester’s Predictions 2016: The eCommerce Gap Widens

As anyone who’s ever developed or marketed a website knows, the Internet can be both a…

What’s New in Your Zendesk: Pack in the Productivity Article

What’s New in Your Zendesk: Pack in the Productivity

In our Q1 2016 “What’s New In Your Zendesk” webinar, you’ll learn all about the Zendesk…

Forrester’s Top 10 Customer Service Trends for 2016 Article

Forrester’s Top 10 Customer Service Trends for 2016

In this January 2016 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…

What’s New in Your Zendesk: Advanced Voice Article

What’s New in Your Zendesk: Advanced Voice

In our Q4 2015 “What’s New In Your Zendesk” webinar, co-presented by Matt Owens, a solutions…

Zendesk Deep Dive: Dynamic Content and Localization Article

Zendesk Deep Dive: Dynamic Content and Localization

When it comes to scaling support in global organizations, having localized content should be at the…

Industry Trends Webinar: The Future of Customer Service Article

Industry Trends Webinar: The Future of Customer Service

We believe that a look at the top ten customer service trends released by Forrester Research…

Effort and Conversion: An Inverse Relationship Article

Effort and Conversion: An Inverse Relationship

Less equals more when it comes to the relationship between effort and conversion. Contrary to long-held…

What’s New in Your Zendesk: Establishing Innovation Article

What’s New in Your Zendesk: Establishing Innovation

Every quarter we get you up-to-date on the latest Zendesk feature releases and walk you through…

Zendesk Deep Dive: Customizing Insights Reports and Dashboards Article

Zendesk Deep Dive: Customizing Insights Reports and Dashboards

We all know that data is invaluable, but to get the most bang for your buck,…