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How to get started with Omnichannel Customer Engagement Article

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

Tapping into the powerful combination of Support and Chat, featuring MeUndies Article

Tapping into the powerful combination of Support and Chat, featuring MeUndies

Real-time communication channels like chat create fast and effective ways to offer customers help through your…

How 360 Payments uses collaboration tools to provide seamless customer support Article

How 360 Payments uses collaboration tools to provide seamless customer support

As your business grows and your customer base expands, the teams your customer support agents need…

Optimizing your support operations as you scale with Zendesk Article

Optimizing your support operations as you scale with Zendesk

Tune into this webinar to hear Zendesk General Manager, David Williams, give an inside look into…

How Discord scaled to support 46m monthly active users Article

How Discord scaled to support 46m monthly active users

As its community exploded to 150M users in under three years, Discord – one of the…

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences Article

Expert Roundtable: How AI Creates Better, Proactive Customer Experiences

From chatbots to intelligent recommendation engines, AI has helped speed up customer service for both customers…

Expert Series: Extending the Zendesk data model with Custom Objects Article

Expert Series: Extending the Zendesk data model with Custom Objects

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll learn about Custom Objects…

(Measure up!) Benchmarks for customer support organizations – Americas Article

(Measure up!) Benchmarks for customer support organizations – Americas

Do you know the benchmark standards for optimal customer support? With data collected from 45,000 Zendesk…

(Measure up!) Benchmarks for customer support organizations – Europe Article

(Measure up!) Benchmarks for customer support organizations – Europe

Do you know the benchmark standards for optimal customer support? With data collected from 45,000 Zendesk…

Expert Series: 5 Tips to Grow Sales using Zendesk Chat Article

Expert Series: 5 Tips to Grow Sales using Zendesk Chat

Learn best practices in chat to improve conversion rates and grow your revenue Join our Chat…

How Squarespace surpasses customer expectations with 24/7 self-service support Article

How Squarespace surpasses customer expectations with 24/7 self-service support

Join Director of Product Solutions, Eric Clay, from Squarespace, a popular web and e-commerce platform powering…

What’s New at Zendesk: June 2018 – Europe Article

What’s New at Zendesk: June 2018 – Europe

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over…

What’s New at Zendesk: June 2018 – Asia Pacific Article

What’s New at Zendesk: June 2018 – Asia Pacific

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over…

Expert Series: How to drive more automated resolutions with Answer Bot Article

Expert Series: How to drive more automated resolutions with Answer Bot

As your agents continue to grow their expertise, how can you make sure that knowledge benefits…

Expert series: Taking an innovative approach to phone support Article

Expert series: Taking an innovative approach to phone support

With the rise of AI, self-service and other innovations in customer service, the phone channel might…

Article

Clean up your Zendesk Account

Do you have a growing or unorganized Zendesk in need of some spring cleaning? It happens…

Optimizing the customer experience with Le Tote Article

Optimizing the customer experience with Le Tote

Delivering a seamless omnichannel customer experience is critical to increasing conversions and driving customer loyalty. Research…

Transforming Your CX Through Customer Service – Webinar Ft. Gartner Article

Transforming Your CX Through Customer Service – Webinar Ft. Gartner

Transforming the (CX) customer experience is more important than ever for enterprise businesses. Strong forces –…

How to Deliver Best-in-Class Customer Self-Service – Americas Article

How to Deliver Best-in-Class Customer Self-Service – Americas

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific Article

How to Deliver Best-in-Class Customer Self-Service – Asia Pacific

As AI and machine-learning augments self-service to new heights, join Zendesk’s Jason Maynard and Kate Leggett…