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Creating moments of magic for your customers—today and every day Article

Creating moments of magic for your customers—today and every day

Customer service is more than just a department or a job description – it’s a philosophy…

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3 Ways Customer Service Increases Your Sales

Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

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3 Keys to Building a Kindness Revolution

There’s no question that a great customer service experience is key to keeping customers, and keeping…

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Going Beyond Support with Customer Engagement

As your customer base grows, there comes a time when you need to engage your customers…

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Empowering Your Customers with Self-Service

As your customer base and your business grow, you’ll be faced with the challenge of scaling…

Using Zendesk to Communicate Effectively with Your Customers Article

Using Zendesk to Communicate Effectively with Your Customers

A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…

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Creating a great customer experience in any language

Providing a localized product is just one part of serving your customers in their preferred language—to…

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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

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How Zendesk Does Customer Service

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…

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Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…

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7 tools for amazing every customer every time

With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…

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Developer Spotlight: Automating tasks using the Zendesk API

Watch this 30-minute webinar, where Clinton Cory will walk us through some of the ways that…

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Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

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7 Effective Keys to Transforming the Customer Experience

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Turning Rants into Raves: How to Capture the Customer’s Heart

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Maintaining World Class Customer Support in a Fast Growing Organization

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Master High-Tech, High-Touch Customer Service