Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?

If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our

Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t

It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for

Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough

We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration

Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?

Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented

Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top

Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team

Effective May 1, 2014, we’ll be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so we’ve put together a summary

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report

Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether you’re just starting out or you’re a seasoned expert

Thanks to our Starter plan customers, we were able to raise nearly $400,000 for charities around the world

Matthew Latkiewicz, Creative Manager of the Zendesk video team, sat down and answered a few questions about how his team put together our new product demo

If movies like Zombieland, World War Z, and Die You Zombie Bastards! have taught us anything, it’s that the zombie apocalypse is probably going to happen any day now. Any tech company worth its salt

Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.

Now philanthropy, volunteering, and participating in our community are integral parts of who we are.

5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk

When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent

Security is like chess: both require adaptation and the methodical use of multiple pieces. A good security program requires a similar, multi-layered strategy, requiring a continuous and methodical approach to risk assessment, mitigation, and re-evaluation.

The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a