Measure customer loyalty right from Zendesk with Net Promoter Score® surveys

October 22, 2014

Companies looking to gather customer insights often invest huge amounts of financial and human resources in formal customer feedback programs. But does simply listening to your customers really require all of that?

Meet the star of Zendesk’s new video

October 17, 2014

If you’ve seen the videos from our newest campaign, you’ve probably noticed the recurring appearance of a strange yet somewhat endearing character. CommunicaTRON (C-TRON for short) is the latest addition to our

Stop emailing about email: It’s time to bring order to your team inbox

September 30, 2014

Email aliases make it easy to manage inquiries from outside the organization or other departments. But today’s email apps don’t make it easy for teams to collaborate behind-the-scenes before responding

Can enterprise companies really provide great customer service?

September 17, 2014

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get from big, enterprise companies. But why not? Is it because they don’t

What should great customer engagement look like?

September 17, 2014

It seems like every headline today promises mind-blowing information (thanks, BuzzFeed!). With today’s Illuminate event, we’re aiming for

Your competitors are doing it better

August 25, 2014

Every team has their own key performance indicators and goals they’re aiming for. But how do you know if “good” is really good enough

What beat poets and Zendesk have in common

August 6, 2014

We captured several Zendeskians performing their favorite selected passages from Practical Zendesk Administration

The Customer Service Cup: Argentina vs Germany

July 11, 2014

Only two countries: Germany and Argentina! Who will walk away with the Customer Service Cup 2014?

Zendesk through the lens of Laughing Squid’s Scott Beale

June 27, 2014

Our long-time friend and customer at Laughing Squid, Scott Beale, has visited our offices, crashed our parties (<-- joke, he was actually invited), and documented

Understanding the art of customer satisfaction

June 1, 2014

Last week in London, leaders and innovators from the world of customer service gathered to discuss a single issue: the art of customer satisfaction. From the discussions of the day, one idea rose to the top

Zendesk debuts on the New York Stock Exchange

May 15, 2014

Zendesk listed today on the New York Stock Exchange under the symbol ZEN. Our founders rang the opening bell alongside Zendesk employees

Welcome Zopim

April 10, 2014

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is easy-to-use, live chat software that we are thrilled to add to our family of products. The entire Zopim team

Updates to our Terms of Service and Privacy Policy

April 4, 2014

Effective May 1, 2014, we’ll be implementing some updates to our Terms of Service and Privacy Policy. We take our responsibilities to our customers seriously and value transparency in our interactions, so we’ve put together a summary

Zendesk Security: Announcing SOC 2 Type 1, and more

March 27, 2014

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1 report

Sophomore year at Zen U. – Still majoring in customer happiness

February 21, 2014

Zen U. is open to all Zendesk customers, as well as anyone interested in learning more about customer service, whether you’re just starting out or you’re a seasoned expert

Zendesk customers give nearly $400,000 to charities around the globe

December 31, 2013

Thanks to our Starter plan customers, we were able to raise nearly $400,000 for charities around the world

Behind the scenes of the new Zendesk demo

November 20, 2013

Matthew Latkiewicz, Creative Manager of the Zendesk video team, sat down and answered a few questions about how his team put together our new product demo

Zombies discover new way to expand knowledge base: Braaaaaains!

October 28, 2013

If movies like Zombieland, World War Z, and Die You Zombie Bastards! have taught us anything, it’s that the zombie apocalypse is probably going to happen any day now. Any tech company worth its salt

Zen U: Free beer, no sales

October 1, 2013

Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices.

860 Hours. 102 Pounds. And a Parade.

September 13, 2013

Now philanthropy, volunteering, and participating in our community are integral parts of who we are.

We love your ideas – keep em’ coming!

September 12, 2013

5 years ago, I was an overzealous Zendesk customer; constantly suggesting product ideas. I was so loud they hired me to implement my own feature requests! Today, I am a product manager at Zendesk

Olá, Brasil!

August 27, 2013

When it comes to improvements in customer service, Brazil is the country in Latin America to keep an eye on. In the recent

Making the right moves for security

May 22, 2013

Security is like chess: both require adaptation and the methodical use of multiple pieces. A good security program requires a similar, multi-layered strategy, requiring a continuous and methodical approach to risk assessment, mitigation, and re-evaluation.

Global customers, regional donations

April 24, 2013

The introduction of Zendesk’s Starter plan last year was the start of something really great. When customers sign up, they get a