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Improve customer experience KPIs with sales and support alignment White Paper

Improve customer experience KPIs with sales and support alignment

Customer experience is rapidly overtaking product and price as the most important differentiator for a business.…

Better together: Zendesk welcomes Base Article

Better together: Zendesk welcomes Base

Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.

Why your business needs the Science of Sales White Paper

Why your business needs the Science of Sales

SFA software evaluation template White Paper

SFA software evaluation template

Chatbots and the future of real-time communication

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…

Businesses are made up of people Article

Businesses are made up of people

Businesses are made of people, and those people have relationships and ties to the communities they live in

Selling enterprise business software can be exciting. Really. Article

Selling enterprise business software can be exciting. Really.

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership.

Customer Spotlight: Kontakt.io Article

Customer Spotlight: Kontakt.io

Founded in 2013, Kontakt.io is a leading global provider of bluetooth proximity technologies. Kontakt is dedicated…

Sales and support: Collaborating to increase growth Article

Sales and support: Collaborating to increase growth

Businesses must seek to grow with existing clients and enhance the value of these relationships over time

How to improve your sales process Article

How to improve your sales process

Why your business needs a sales CRM White Paper

Why your business needs a sales CRM

With so much money and time invested in sales growth, why are sales leaders still falling…

Sales and support: aligning to improve customer retention Article

Sales and support: aligning to improve customer retention

Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition

Sales and support: acquiring customers Article

Sales and support: acquiring customers

Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base

Cracking your sales formula Article

Cracking your sales formula

Create an effortless experience for customers Article

Create an effortless experience for customers

Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…

Beyond Predictive Analytics: Why the future of AI in sales is prescriptive Article

Beyond Predictive Analytics: Why the future of AI in sales is prescriptive

Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

Fueling a sales machine with customer service data Article

Fueling a sales machine with customer service data

When Uzi Shmilovici first started talking to venture capitalists about his plans for building a better…

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